Admin Support Officer in Manchester

Working hours: 35 hours per week (hybrid)

Contract type: Permanent

Closing date: 11.59pm, 19 February 2026

Interview method: in person

This role is subject to:

• BPSS clearance — this post is subject to BPSS checks; you will be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
• DBS clearance — this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard DBS check. Information provided will be dealt with confidentially and in accordance with the DBS Code of Practice.
• Proof of Manchester Residency — for some roles you may need to demonstrate that you reside within the boundaries of Manchester City Council.

A vacancy has become available for an Admin Support Officer to join a fast-paced team providing administrative support for Bereavement Officers and Client Finance Officers. The bereavement officers are responsible for arranging Public Health Funerals, where no other suitable arrangements can be made. The role holder will provide general administrative support to the Bereavement Officers and Client Finance Officers as needed, including attending property searches as secondary officer, attending registrars to register deaths and collection of valuables for deceased persons.

Public Health Funerals are a statutory duty and you will contribute to this service in order that residents who have died in Manchester receive a dignified and respectful funeral.

Along with the above, the role holder will assist with general queries and administrative tasks across the Client Financial Services Team during the absence of team members, accurately maintain ICT systems and paper records to a high standard, take payments to the bank, issue purchase orders, and perform ad hoc clerical duties. You will investigate and challenge conflicting information and communicate with Manchester City Council colleagues, other professionals and bereaved families, promoting good quality customer care principles.

You will respond to queries from a wide range of people including social workers, customers, colleagues and external organisations.

About the Candidate

Client Financial Services are looking for someone who has great interpersonal and communication skills to build good rapport with other professionals such as the Coroners Office, Manchester Register Office and Greater Manchester Police.

We would love to hear from you if you:

• Are able to display empathy towards bereaved families
• Have the ability to gather and analyse information, opportunities and problems
• Provide work on time and to a required standard and are capable of prioritising own workload to meet deadlines
• Are able to interpret rules and guidelines to resolve queries and know when something needs to be referred to line manager
• Have the ability to use multiple applications, systems and software packages and to set up and maintain effective systems to manage and retrieve information
• Are able to use and maintain effective administration systems in a rapidly changing environment; good literacy and numeracy to undertake calculations and produce letters and other documentation
• Have numeracy and accuracy skills to collate information and keep accurate records for monitoring financial resources and procedures
• Are able to work flexibly to meet the needs of the service
• Are willing to undertake any required training

Desirable skills:

• Experience dealing with bereaved families or deceased processes

As a blended worker, you may work from home or remotely some of the time, or for certain tasks, with remaining time spent at council sites or offices, depending on role responsibilities and personal circumstances.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Our vision for Manchester is to create a fairer, greener, and healthier city with a focus on accessibility and inclusion across services.

Benefits we offer:

• Generous holiday allowance — up to 26 days per year, plus bank holidays, increasing to 31 days after five years of service; option to purchase up to two additional weeks
• A generous pension — enrolled in the Local Government Pension Scheme with life cover of three-times salary as a lump sum
• Enhanced parental and carers leave
• Discounts and perks through various programs
• Learning and development opportunities, onboarding, apprenticeships and qualifications
• Commitment to fair employment and recognition of trade unions
• Up to 3 days volunteering leave

Creating an Inclusive Team at Manchester City Council

We actively welcome applications from diverse backgrounds, including Black, Asian and Minority Ethnic communities, Disabled people and young people.

Support During the Process

Interview adjustments available on request. Accessible formats and ReciteMe tool available on the careers page for accessibility.

Pre-Employment Checks and Right to Work

In line with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement. This role is not sponsored under the Skilled Worker route. Pre-employment checks may include: Proof of Right to Work; References; DBS check; Proof of Manchester Residency; BPSS clearance.

Other information:

We are committed to accessibility and will provide reasonable adjustments or redesign tasks if needed. For role details, read the attached role profile. For any adjustments, email jobs@manchester.gov.uk.

Use of Artificial Intelligence

AI can support applications, but all content must be truthful and sourced from the applicant’s own experience. Plagiarism or AI-generated content presented as own work may lead to withdrawal of application.