Homelessness Intensive Support Worker

About The Role

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Additional Payments: Essential Car Allowance

Closing Date: 08 October 2025

Closing time: 11.59pm

Interview Method: Face to Face

This role is subject to: 2 References – where possible we require 3 years\’ history.

DBS (Disclosure and Barring Service) clearance – this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Essential Car Documentation – This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.

The Floating Support Service is a locality-based service providing a supportive service to households in temporary accommodation who are homeless. The service offers a strengths-based approach to help households to stabilise their lives and to move forward positively into permanent rehousing.

Many of those accessing this service may have vulnerabilities or be experiencing hardship. They may have multiple complex support needs which can range from poor mental health and wellbeing, substance misuse, poverty, unemployment and domestic abuse in addition to their being homeless. The role holder will be empathetic, practical and outcome focused in leading a team of staff in delivering a holistic, strength-based service to all households.

The Intensive support team is a critical part of the service. It has been identified and acknowledged that newly placed households in dispersed temporary accommodation are at greater risk of becoming a failing tenancy if named face to face support is not currently provided at the outset of a tenancy. Existing cases are gradually transferred from the intensive workers to an appropriate support worker, when the 3-month intensive period ends.

For an informal discussion, please contact the hiring manager, Miranda Stephenson, at 07947743483 and miranda.stephenson@manchester.gov.uk to arrange a convenient time to discuss the role.

About the Candidate

We would love to hear from you if you have experience of:

Support Workers must have an awareness and understanding of homelessness and the impact this has on families and individuals. Homeless people can have multiple and complex needs and may be vulnerable. The role requires you to have personal resilience, a keen and committed desire to help and support people and a solution focused outlook. The role can be challenging and demanding as the work can include issues relating to loss of tenancy, debt, domestic violence, substance misuse, mental and physical health problems.

The role holder will have a good understanding of safeguarding. They will demonstrate excellent partnership working skills building and developing close working relationships with the voluntary sector, agencies, health partners and organisations.

Essential requirements for the role:

Use the examples on the role profile Generic skills and technical requirements section.

Include any unique skills/qualifications related to the role or the service such as driving licence, Microsoft Office skills, specific systems.

List any examples of essential skills/experience/qualifications/technical knowledge based on the role profile candidates MUST have:

The experience below would be beneficial but is not essential:

Desirable requirements that would be useful in this role:

An understanding of homelessness legislation would be an advantage however this is not essential and full training will be provided.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. You can purchase up to two additional weeks.
• A buzzing pension- You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the \”Accessibility tools\” button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What we will need from you if you\’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK. Visa sponsorship is not guaranteed for this role.
• References: We’ll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

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