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For Companies At a Glance
- Tasks: Provide top-notch desktop support and help fix tech issues for a diverse range of users.
- Company: Join Manchester City Council, a vibrant local authority making a real difference.
- Benefits: Enjoy generous holidays, a great pension, and perks like discounts and volunteering leave.
- Why this job: Be part of a team that supports over 9,000 users and drives innovation in public services.
- Qualifications: Experience in desktop support and knowledge of ITIL, ServiceNow, and MS products required.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Working hours: 35 hours per week. Contract type: Permanent. Closing date: 28 April 2026. Interview method: Virtual.
Applicants must have existing right to work in the UK.
Responsibilities
- Provide professional, customer‑focused specialist technical service supporting over 9,000 users of PCs, laptops, meeting room equipment, mobile phones and tablets across the Manchester City Council network and remotely.
- Support the delivery of technical projects, initiatives and work packages that comply with relevant legislation and help achieve Council policy objectives.
- Develop, design and implement customer‑focused solutions for assigned service area.
- Act as a key team member ensuring high standards of customer service and service delivery.
Qualifications and Experience
- Experience of how a support function operates within a large organisation and experience of ServiceNow.
- Experience of Desktop Support and strong technical knowledge of Microsoft products, operating systems and applications.
- Ability to troubleshoot and repair hardware and software issues, including hardware break‑fix across a range of device types.
- Good knowledge of Microsoft Intune, Entra and Active Directory with an understanding of cloud‑based endpoint management.
- Full UK driving licence preferred but not essential.
- Qualified to ITIL or willing to complete training in post, with practical understanding of core ITIL functions (CM, IM, PM, RM and Configuration Management).
- Required BPSS (Baseline Personnel Security Standard) clearance or willingness to undergo checks.
- Two references, preferably covering 3‑year employment history.
Benefits
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of service and the option to purchase up to two additional weeks.
- Enrolment in the UK’s largest local government pension scheme, including life cover equal to three‑times salary as a lump sum.
- Enhanced parental and carers leave.
- Access to a range of discounts and perks (shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests).
- Learning and development opportunities, including workshops, training, apprenticeships and qualifications.
- Good Employment Charter membership – commitment to secure, flexible work, fair pay, and support for health and wellbeing.
- Up to three days pro‑rated volunteering leave.
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Desktop Support Analyst employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Desktop Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your technical skills. Set up a quiet space with good lighting, and make sure your tech is working smoothly. We want you to shine!
✨Tip Number 3
Tailor your approach! Research the company and its values, especially how they align with Manchester City Council's vision. Show them you’re not just another candidate, but someone who truly cares about contributing to the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in Manchester.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Desktop Support Analyst role. Highlight your experience with ServiceNow, MS products, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves working with a variety of stakeholders, it's crucial to demonstrate your communication skills. Use examples in your application that showcase how you've effectively supported users or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant, and make sure your key achievements stand out. We appreciate straightforwardness and clarity!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures we receive all your details correctly and helps us process your application smoothly. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at Old Moat
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge, especially the core functions like Change Management and Incident Management. Being able to discuss how these functions interact will show that you understand the bigger picture of IT support.
✨Familiarise Yourself with ServiceNow
Since experience with ServiceNow is a must, take some time to explore its features and functionalities. If you can share specific examples of how you've used it in past roles, it’ll definitely impress your interviewers.
✨Show Off Your Customer Service Skills
This role is all about supporting users, so be ready to talk about your previous experiences in customer service. Share stories where you resolved issues effectively and how you communicated with different stakeholders.
✨Prepare for Technical Questions
Expect questions about desktop support, MS products, and basic LAN/WAN concepts. Brush up on your technical knowledge and be prepared to explain how you would troubleshoot common issues. Practical examples will help you stand out!