At a Glance
- Tasks: Support Manchester's homeless community with practical assistance and personalised care plans.
- Company: Join Manchester City Council, a leader in community support and inclusivity.
- Benefits: Generous holiday allowance, pension scheme, and fantastic employee perks.
- Other info: Flexible work environment with opportunities for training and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, strong people skills, and a passion for ending homelessness.
The predicted salary is between 30000 - 40000 € per year.
About the Role
Working Hours: 35 Hours Per Week
Contract Type: Multiple Full-Time, Permanent
Closing Date: 24 May 2026, Closing Time: 11.59pm
Interview Method: Face to Face
Responsibilities
In this role you will work face‑to‑face with Manchester’s homeless community across 12 supported houses, including 6 male houses, 2 women’s houses, 4 young persons houses and a fully accessible 12‑bed mixed project for low‑ to medium‑sized individuals experiencing homelessness. Your tasks will include:
- Supporting residents in universal credit and bank account set‑up
- Providing drug and alcohol referrals
- Mental health referrals
- Budgeting advice
- Helping obtain formal ID
- Creating personalised support plans
- Listening to concerns
- Assisting them in moving onto suitable long‑term accommodation
- Preparing rooms for re‑let
- Cleaning rooms
- Checking health and safety
- Reporting necessary repairs
The role offers excellent opportunities for knowledge building and training.
About the Candidate
The successful candidate will be empathetic, possess strong people skills, and be passionate about ending homelessness. You should be flexible, motivated, able to manage rapidly changing situations, thrive in a fast‑paced environment, and adopt a holistic approach. Staff will work lone‑working shifts.
Benefits
- Generous holiday allowance: 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave can be purchased up to two extra weeks.
- Eligible to join the UK’s largest local government pension scheme with options to top up and life cover of three‑times salary.
- Enhanced parental and carers leave for bonding and critical life events.
- Brilliant perks: discounts on shop, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs, eye tests, and more.
- Diverse learning and training opportunities, apprenticeships, qualifications, and a comprehensive onboarding process.
- Good Employment Charter member: secure, flexible work, annual pay review, trade union recognition, and health and wellbeing support.
- Up to 3 days volunteering leave: pro‑rated paid volunteering leave.
Equal Opportunity and Inclusion
Manchester City Council is a Disability Confident Employer and values diversity. We welcome applications from all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. We provide a workplace adjustment hub and dedicated staff networks for Disabled, Neurodiversity and Mental Health staff to create an inclusive environment.
Pre‑Employment Checks
- Proof of Right to Work in the UK.
- References from current and previous employer(s).
- Evidence of relevant qualifications.
- Disclosure and Barring Service (DBS) check (criminal record check).
- Proof of Manchester residency for certain roles.
- Police vetting for roles with access to sensitive systems.
- Baseline Personnel Security Standard (BPSS) clearance for roles involving government data.
- Valid driving licence if the role requires driving.
Legal and Privacy Information
All applicants must evidence their right to work in the UK before the commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route. All information is handled confidentially in accordance with the DBS Code of Practice and local government policy.
Accommodation Support Worker employer: Old Moat
As an Accommodation Support Worker with Manchester City Council, you will be part of a compassionate team dedicated to making a real difference in the lives of the homeless community. The council offers a supportive work culture with generous benefits, including a substantial holiday allowance, access to the UK's largest local government pension scheme, and diverse training opportunities for personal and professional growth. With a commitment to inclusivity and employee wellbeing, this role provides a meaningful opportunity to contribute to your community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Support Worker
✨Tip Number 1
Get to know the organisation! Research Manchester City Council and their approach to homelessness. This will help you tailor your responses during the interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! Since this role is all about supporting individuals, think of examples from your past experiences where you've shown empathy and helped others. We want to hear those stories!
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd handle rapidly changing situations or challenging behaviours. Show us that you can think on your feet and adapt to the needs of the residents.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the fantastic benefits we offer.
We think you need these skills to ace Accommodation Support Worker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping the homeless shine through. We want to see your empathy and commitment to making a difference in people's lives.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our mission!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward applications that get straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Old Moat
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Accommodation Support Worker. Familiarise yourself with the specific needs of Manchester’s homeless community and think about how your skills can directly support them.
✨Show Your Empathy
This role requires a lot of empathy and strong people skills. Be prepared to share examples from your past experiences where you've demonstrated these qualities, especially in challenging situations. It’s all about showing that you genuinely care about helping others.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as supporting someone with mental health issues or assisting a resident in setting up their universal credit. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the training opportunities available or how the team supports each other in a fast-paced environment.
