At a Glance
- Tasks: Be the go-to person for clients, managing queries and ensuring smooth service delivery.
- Company: Join Old Mill, part of Kinbrook, a supportive professional services group.
- Benefits: 26 days holiday, hybrid working, wellness support, and career development opportunities.
- Other info: Enjoy a dynamic role with opportunities to learn and grow within a larger organisation.
- Why this job: Make a real impact while building your career in a friendly, values-driven environment.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
Description
We’re looking for a Client Services Coordinator to join our Corporate Team.
You’ll be a key point of contact for our valued clients, supporting the delivery of accountancy and compliance services, managing important deadlines, and ensuring our internal processes run smoothly.
This role is central to maintaining our high standards of service and keeping our client work moving efficiently.
If you're highly organised, confident in client communication, and have a solid understanding of financial workflows, we'd love to hear from you.
- What you’ll be doing
- Acting as a primary liaison for clients, keeping them updated on progress and handling day-to-day queries
- Supporting the preparation and submission of statutory accounts and tax returns by coordinating client information and tracking deadlines
- Ensuring all Companies House and HMRC filing deadlines are met, including managing Company Secretarial responsibilities and maintaining statutory records
- Keeping internal systems accurate and up to date
- Supporting with billing, document processing, and general compliance admin
- Ensuring clients are correctly set up on our systems and portals, offering help and troubleshooting as needed
- Working with colleagues across the firm to drive consistency in our client service processes
- Covering reception and handling post/scanning duties when required
This is a varied and hands-on role that requires strong organisational skills, attention to detail, and the ability to juggle multiple responsibilities at once.
You’ll be confident liaising with both clients and colleagues and comfortable working flexibly across both coordination and administrative support functions.
Old Mill is part of Kinbrook, a growing UK-wide professional services group.
We're still very much Old Mill, with our own name, leadership, culture and way of doing things, but being part of a wider group gives us access to additional expertise, resources and opportunities.
For you, that means you can build your career in a supportive regional business while having the opportunities and connections that come from being part of something bigger.
- What we’re looking for
- Prior experience in customer service within a professional setting
- Strong administrative and organisational skills, with excellent attention to detail
- Proficiency with Microsoft Office, and confidence working with online systems such as CRMs, document portals and accounting platforms
- A proactive and flexible approach, able to manage multiple deadlines and adapt to changing priorities
- Excellent communication skills and a friendly, professional manner
What we offer
- 26 days holiday plus bank holidays and your birthday off – with the option to purchase more
- Hybrid working with 3 days in the office per week
- Employee Assistance Programme for your wellbeing, available 24/7
- Perks & discounts on a range of products and services
- Pension scheme to support your future
- A supportive, values-driven environment with real opportunities for learning and career development
At Old Mill, we combine the culture of a local firm with the impact and ambition of a larger organisation.
We care deeply about our people, and we’re committed to providing a workplace where you can thrive.
Client Service Coordinator in Yeovil employer: Old Mill
At Old Mill, we pride ourselves on being a forward-thinking and people-focused firm that values the growth and wellbeing of our employees. As a Corporate Tax Manager, you'll enjoy a generous holiday allowance, flexible working arrangements, and comprehensive professional development opportunities, all within a collaborative environment that encourages mentorship and knowledge sharing. Join us in the South West and make a meaningful impact while advancing your career in a dynamic and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Coordinator in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Old Mill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Old Mill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Coordinator in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Old Mill:Your cover letter is your chance to shine! Tell us why you want to work at Old Mill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Old Mill!
How to prepare for a job interview at Old Mill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
