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- Tasks: Be the friendly face for guests, ensuring a warm welcome and smooth check-ins.
- Company: Join a vibrant team dedicated to creating memorable guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Make a real difference in guests' stays while having fun with your team.
- Qualifications: Passion for guest care, can-do attitude, and great communication skills.
- Other info: Enjoy 28 days paid holiday, high-street discounts, and free shares!
The predicted salary is between 988 - 1219 £ per month.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care!
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like.
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There's also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Compensation: Minimum Wage
Hotel Staff in Canterbury employer: Old Gate Inn - 168785
Contact Detail:
Old Gate Inn - 168785 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff in Canterbury
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your pitch! You might not need a CV, but being able to talk about your passion for guest care and teamwork is key. Prepare a few points about why you’d be a great fit and rehearse them until you feel confident.
✨Tip Number 3
Be proactive! If you see an opportunity to connect with the hiring team, take it. Whether it's through a friendly email or a quick chat at an event, showing your enthusiasm can make a big difference.
✨Tip Number 4
Apply through our website! It’s super easy and takes just a couple of minutes. Plus, it shows that you’re tech-savvy and ready to jump into the role without any fuss.
We think you need these skills to ace Hotel Staff in Canterbury
Some tips for your application 🫡
Keep it Simple: Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and share your passion for guest care. We want to see your enthusiasm shine through!
Show Your Personality: We love a friendly vibe, so let your personality come across in your answers. Whether it's your can-do attitude or your knack for making guests feel welcome, we want to know what makes you tick!
Highlight Relevant Experience: Even if you don’t have formal experience, think about any situations where you've provided great service or worked in a team. Share those stories with us; they can really make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to get your application and for you to join our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at Old Gate Inn - 168785
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Team Spirit
Since teamwork is crucial in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any instances where you supported your colleagues or contributed to a positive team environment.
✨Prepare for Common Scenarios
Think about potential situations you might face, like handling guest complaints or ensuring safety during emergencies. Practise your responses so you can demonstrate your professionalism and problem-solving skills under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.