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- Tasks: Lead the front office team and ensure exceptional guest experiences at a luxury hotel.
- Company: Palé Hall, a stunning 5★ country house hotel in Snowdonia National Park.
- Benefits: Competitive salary, share of gratuities, free parking, and discounted stays.
- Why this job: Join a prestigious hotel with ambitious goals and a focus on creativity.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
- Other info: Supportive environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Palé Hall, North Wales
A Rare Opportunity in a Remarkable Setting
Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
- Work in one of the UK’s top Five Red Star country house hotels
- Supportive, inspiring environment with opportunities for career growth
- Be part of a project with genuine ambition and creativity at its heart
Ready to join us? Send your CV to sarah.rees@palehall.co.uk to find out more. Visit: www.palehall.co.uk Follow us: @palehallhotel on Instagram
Job Description
About the Role
We are seeking an exceptional Front Office Manager to lead the reception and guest services team at our prestigious 5★ luxury hotel. This is a key leadership position responsible for delivering an outstanding guest experience, ensuring seamless front office operations, and maintaining the highest standards of service synonymous with luxury hospitality. The successful candidate will be passionate about service excellence, operational efficiency, and team development, with a proven track record within a high‑end hotel environment.
Key Responsibilities
- Oversee all front office operations including Reservations, Guest Services, Porters, and night audit
- Ensure exceptional guest service standards are consistently delivered and exceeded
- Lead, coach, and develop the front office team to achieve high performance and engagement
- Manage departmental budgets, forecasting, and cost control
- Handle VIP arrivals, guest feedback, and service recovery with professionalism and discretion
- Maintain strong communication with housekeeping, reservations, and other departments
- Ensure compliance with hotel policies, health & safety, and brand standards
- Drive upselling initiatives and maximise revenue opportunities
Qualifications Requirements
- Proven experience as a Front Office Manager or Assistant Front Office Manager within a 4★ or 5★ hotel
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- High attention to detail and commitment to luxury service standards
- Experience with hotel management systems (e.g., REZ Control, SevenRooms)
- Ability to work flexibly, including evenings, weekends, and holidays
- Professional appearance and demeanour
Additional Information
What We Offer
- Competitive salary.
- Share of gratuities.
- Supportive and collaborative team environment.
- Free on‑site parking.
- Relais & Châteaux and Pride of Britain discounted stays.
Front Office Manager in Bala employer: Old Edwards Inn and Spa
Contact Detail:
Old Edwards Inn and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Bala
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Front Office Manager role, consider visiting Palé Hall in person. A quick introduction to the team can leave a lasting impression and show your genuine interest in the position.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and recent achievements. Tailor your answers to reflect how your experience aligns with their ambition to be one of the UK’s leading country house hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Palé Hall.
We think you need these skills to ace Front Office Manager in Bala
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Front Office Manager role. Highlight your leadership experience and any relevant hotel management systems you've used, as this will show us you're a great fit for our luxury environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and why you want to be part of Palé Hall. We love hearing about your vision for guest service excellence and how you plan to lead our team to success.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Whether it’s improving guest satisfaction scores or leading a successful upselling initiative, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Old Edwards Inn and Spa
✨Know Your Luxury Service Standards
Before the interview, brush up on what luxury service means in the hospitality industry. Be ready to discuss how you would maintain and exceed these standards at Palé Hall, especially given its ambition to be a leading country house hotel.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a high-end hotel environment. Highlight your coaching methods and how you've developed team members to achieve exceptional performance, as this is crucial for the Front Office Manager role.
✨Familiarise Yourself with Hotel Management Systems
Make sure you’re comfortable discussing hotel management systems like REZ Control or SevenRooms. If you have experience with these or similar systems, be ready to share specific instances where they helped improve operations or guest experiences.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've handled guest feedback or service recovery effectively. Be prepared to explain your approach to resolving issues while maintaining professionalism and discretion, as this will be key in ensuring an outstanding guest experience.