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For Companies At a Glance
- Tasks: Lead a passionate team, ensuring exceptional guest experiences and smooth operations.
- Company: Historic pub in Padstow, known for its vibrant atmosphere and stunning sea views.
- Benefits: Live-in accommodation, discounts, tips, bonus scheme, and career progression opportunities.
- Why this job: Join a dynamic team in Cornwall's foodie capital and make a real impact.
- Qualifications: Experience in hospitality management and a passion for customer service.
- Other info: Flexible working options and a supportive environment for personal development.
The predicted salary is between 28800 - 43200 £ per year.
The Old Custom House enjoys a prime position on Padstow\’s South Quay. It stands proud as one of the town\’s historic stone buildings and buzzes with life as both a community pub and a hot spot for tourists with comfy sea view rooms.
You\’ll be working in Cornwall\’s foodie capital; a serene location that\’s perfect for getting out on the water, exploring the estuary, and navigating the surrounding coastline.
We\’re looking for an Assistant Manager to help us deliver experiences that delight. This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.
About You:
- Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
- Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
- Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
- You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
- You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
- Having a wealth of experience in a similar role means you are able to recognise when team members need help and you\’ll support where needed.
- A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
- You know health and safety regulations like the back of your hand.
- Team members see you as an inspiring role model and know they can depend on you for support and development.
- You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.
What we offer you in return:
- Live in accommodation optional
- 30% off food and drink in our pubs
- 50% off overnight stays in our pubs
- Tips
- Bonus Scheme
- Discount scheme across hundreds of retailers
- Cycle to work scheme on select roles
- Learning and development opportunities
- Career progression
- Meal provided for shifts over 6 hours (up to the value of £10)
- Family-friendly policies
- Flexible working
- Paid time off to volunteer
Additional Info:
If you would like more information and a job description please email
St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.
Early applications are encouraged as we\’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won\’t be accepted, nor the fees associated with them.
INDFOH
Assistant Manager employer: Old custom house Padstow
Contact Detail:
Old custom house Padstow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Old Custom House. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Manager. Highlight your leadership skills and how you can motivate a team to deliver top-notch service.
✨Tip Number 3
Be ready to share your ideas! Think about how you would enhance guest experiences at The Old Custom House. Whether it’s improving customer feedback processes or boosting team morale, having a few suggestions up your sleeve can really impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in a vibrant community pub and being part of our team in Cornwall's foodie capital.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your relevant experience and skills that match what we're looking for, like motivating teams and ensuring high standards of service. We love seeing how you can fit into our culture!
Craft a Personal Cover Letter: Don't skip the cover letter! Use it to tell us why you're the perfect fit for The Old Custom House. Share specific examples of how you've created warm welcomes or handled challenges in previous roles. We want to get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at The Old Custom House!
How to prepare for a job interview at Old custom house Padstow
✨Know the Venue Inside Out
Before your interview, take some time to research The Old Custom House. Familiarise yourself with its history, menu, and customer reviews. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your capability to step in for the General Manager when needed.
✨Emphasise Customer Experience
Since the role focuses on delivering delightful experiences, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle feedback and adapt to maintain high service standards.
✨Be Ready to Discuss Health and Safety
Understanding health and safety regulations is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you've implemented them in previous positions. This will show that you take responsibility seriously and can keep operations running smoothly.