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For Companies At a Glance
- Tasks: Coordinate reservations and provide exceptional customer service to guests.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, discounts, wellness access, and a competitive salary.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28672 - 28672 £ per year.
About Us
At the heart of the world's greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate's success and do so through our employee reward recognition schemes which encompass our 'HOME' ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love?
About the Role
We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit. You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.
We’re looking for an enthusiastic, confident, and organized individual to join our Reservations Team. You will ideally have previous experience of working in a reservations, sales, or customer service-based role, where you’ve provided excellent customer service by telephone, email, and letter. You’ll also be able to work using your own initiative as well as part of a team, have polite and friendly telephone manners and be punctual with good time management skills.
To be successful in this role you will have the following qualities and experience:
- Answering all telephone calls to the reservation department in a professional manner.
- Maintaining current knowledge across the resort and surrounding area to provide best advice for all enquiries.
- Providing clients with accurate rate information.
- Processing all enquiries & reservations accurately, including reservations by telephone, email or online.
- Handling cancellation reports, arrival reports, trace reports and non-arrival reports.
- Accurate input of all reservations including bedrooms, golf & spa into Resort Suite booking system.
- Ensure accurate input of all dining reservations into Res Diary reservation system.
- Handling deposits for accommodation reservations, golf bookings at the Duke's Course, spa reservations and dining requirements.
- Confirm all reservations by letter or email within 24 hours of reservation.
- Providing internal departments with accurate information, taking care of client’s individual requirements like spa treatments, dinner reservations, golf bookings, babysitting service, or transfers.
- Processing reservations made through SynXis and any other online booking systems daily.
- Selling & processing gift cards in accordance with the current system and procedure.
- Ensure all telephone calls adhere to the IQA call standards.
- Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.
Hours
Permanent Full time 40hrs
Salary £28,672.23 per annum
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Travel Commercial Co-Ordinator employer: Old Course Hotel
Contact Detail:
Old Course Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Commercial Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research the Old Course Hotel, its values, and what makes it tick. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral. Plus, it shows you're proactive and really interested in being part of the team.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging summary of your experience and why you’d be a great fit for the Reservations Coordinator role. Keep it conversational and enthusiastic – let your passion shine through!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Travel Commercial Co-Ordinator
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When you're writing your application, let your personality shine through. Share your passion for customer service and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to fit the role of Travel Commercial Co-Ordinator. Highlight any relevant experience in reservations or customer service, and don’t forget to mention your organisational skills and attention to detail!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This will help us understand your qualifications and enthusiasm without getting lost in too much detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Old Course Hotel!
How to prepare for a job interview at Old Course Hotel
✨Know the Resort Inside Out
Before your interview, make sure you research the Old Course Hotel thoroughly. Familiarise yourself with its services, amenities, and the surrounding area. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Travel Commercial Co-Ordinator, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle complaints with poise and professionalism, as this is crucial for the role.
✨Demonstrate Organisational Skills
Being organised is essential for this position. During the interview, discuss how you manage your time and prioritise tasks. You might even want to share specific tools or methods you use to stay on top of your workload, which will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training opportunities, or the company culture. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.