At a Glance
- Tasks: Lead our Food and Beverage team to deliver exceptional service at the iconic Swilcan Loft Restaurant.
- Company: Join the award-winning Old Course Hotel, a top employer in St Andrews.
- Benefits: Enjoy free meals, discounts, wellness perks, and a competitive salary.
- Other info: Access to training, career growth, and 24/7 wellbeing support.
- Why this job: Be part of a passionate team creating memorable experiences in a stunning location.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 29176 - 29176 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red Star, award‑winning resort centred around active wellbeing and indulgent good times.
Part of the Kohler Company, the Old Course Hotel is a privately owned resort that prides itself on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority.
St Andrews is the home of golf and we are the home of great guest service.
People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward‑thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality.
We believe all skills can be taught!
Throughout your career with us, you’ll have access to a wide range of training opportunities and routes to progress from within, allowing you to reach your full potential while being supported by our committed leadership team.
We love celebrating our associate’s success through employee reward recognition schemes, including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free on‑site car parking, meals while on duty, 24/7 access to our employee assistance programme and free fitness access.
Our benefits also include superb discounts in our restaurants, shops, spa and room rates, giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer.
About The Role
Our award‑winning Food and Beverage team is at the hub of our business, and we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant.
Swilcan Loft is a 74‑cover restaurant with floor‑to‑ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge.
The successful candidate will support our Food and Beverage Management Team.
This role is responsible for coordinating activities during service and providing assistance to the team, helping deliver our established service standards to create magical memories for our guests.
Responsibilities
- Deliver exceptional customer service to all guests in line with AA 5‑star standards.
- Greet customers, process orders by telephone and ensure all orders are delivered following IQA standards.
- Ensure the cleanliness of the outlet and still room areas before, during and after service and that they are in accordance with the hotel’s standards of practice.
- Maintain guest history and ensure this information is passed on to all team members where necessary.
- Have a full understanding of the composition of all dishes on the menu, as per specifications.
- Ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate.
- Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and other standards.
- Attend regular departmental training sessions, pre‑service meetings and operational meetings.
- Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness and disciplinary procedures.
Qualifications
- Previous experience as a Bar or Restaurant Supervisor or in a similar role.
- Strong leadership and team management skills.
- Excellent knowledge of beverages and bar operations.
- Ability to work in a fast‑paced environment.
- Exceptional customer service and communication skills.
- WSET level 1 (preferred).
- Hours
- Permanent Full Time, 40hrs
- Salary
- £29,176.19 per annum + TRONC (Subject to increase in March 2026)
- Why You’ll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort, including award‑winning restaurants, luxury room stays and the Pro Shop.
- Kohler Group Benefits – Unlock even more savings across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on‑site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20‑metre pool, sauna and hot tub.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded – Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer.
We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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StudySmarter Expert Advice🤫
We think this is how you could land Supervisor, Swilcan Loft
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Course Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Course Hotel
Don't be shy about reaching out to Old Course Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor, Swilcan Loft
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Course Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Course Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
