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- Tasks: Be the friendly face of our spa, providing top-notch customer service and managing team training.
- Company: Join the prestigious Kohler Waters Spa at the iconic Old Course Hotel.
- Benefits: Enjoy free meals, exclusive discounts, wellness perks, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth in a dynamic team.
- Why this job: Make guests feel special while working in a relaxing and rejuvenating atmosphere.
- Qualifications: Previous experience in a similar role and excellent interpersonal skills required.
The predicted salary is between 30361 - 30361 £ per year.
An exciting opportunity for a Spa Reception Supervisor has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth's mineral-rich waters. It is the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.
Responsibilities
- The first point of contact for all guests whether in person, by phone or by email.
- Providing excellent customer service to all members and guests from the moment they walk through the door.
- To implement, in conjunction with Spa Operations Manager, training plans & procedures to complete on-the-job training to all team members.
- Monitoring shift handovers and ensuring that these are handled in a professional and beneficial manner to all team members.
- Managing absence of team members, ensuring swift follow-up and involvement of appropriate managers if necessary.
- Scheduling all appointments via telephone and email.
- Corresponding with Sales and Reservations Teams.
- Sharing information and knowledge of all treatments, facilities and products within the Spa.
- Providing an orientation for all guests visiting our Spa.
Qualifications
- Previous experience in a similar role.
- Good time management including treatment times; excellent attendance.
- Excellent interpersonal skills and feel at ease with people from all walks of life.
- Enthusiasm and commitment to providing a first-class welcome, ensuring guests leave satisfied.
- Ability to deal calmly but firmly with the occasional "difficult" guests thereby reaching a satisfactory outcome.
- Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
- Computer literate.
- Be able to work as part of a team.
- Be an excellent communicator but also a good listener.
- Be tactful and aware of the need for confidentiality.
- Have a smart appearance and good personal hygiene.
Hours
Permanent Full Time, 40hrs
Salary
£30,361.60 per annum
Benefits
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our onsite Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub.
- Plan Your Future – We'll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded: Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24-7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Spa Reception Supervisor employer: Old Course Hotel
Contact Detail:
Old Course Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Reception Supervisor
✨Tip Number 1
Get to know the company! Research Kohler Waters Spa and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, role-play different scenarios with friends or family. This will help you feel more confident when dealing with various personalities and situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Kohler Waters Spa team.
We think you need these skills to ace Spa Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of enthusiasm and a friendly tone can make a big difference.
Tailor Your Application: Make sure to customise your application for the Spa Reception Supervisor role. Highlight your relevant experience and skills that match the job description. This shows us that you’re genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the excellent customer service we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Old Course Hotel
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with Kohler Waters Spa's treatments and services. Understanding the unique offerings will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you did to ensure guests left satisfied. This will demonstrate your ability to manage guest interactions effectively.
✨Demonstrate Team Spirit
As a Spa Reception Supervisor, you'll need to work closely with your team. Be ready to discuss how you've collaborated with others in previous roles. Highlight your communication skills and how you contribute to a positive team environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and maintain good personal hygiene. This reflects the professional image of the spa and shows that you take the role seriously.