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- Tasks: Lead the Spa & Leisure team, ensuring cleanliness and guest satisfaction.
- Company: Join the award-winning Old Course Hotel, Golf Resort & Spa.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Shape unforgettable wellness experiences in a stunningly transformed spa.
- Qualifications: Customer service experience and strong interpersonal skills required.
- Other info: Permanent role with clear career growth opportunities in a luxury setting.
The predicted salary is between 25000 - 32000 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award‑winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa, we’re prepared to offer an even more elevated and rejuvenating wellness experience. As we enhance our commitment to five‑star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. We’re proud to be an employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About The Role
We have an exciting opportunity to join our team as a Spa Attendant Supervisor. In this role you will ensure the shift runs smoothly and efficiently, while taking responsibility for the entire Spa & Leisure Attendant team and Night Attendant team. You will lead by example, ensuring the team constantly maintains the Spa and Fitness cleanliness to the highest standard according to Preferred Hotel and Health & Safety Standards.
Responsibilities
- Responsible for maintaining the day‑to‑day cleanliness and hygiene of all areas of Spa and Fitness Centre in accordance with Health and Safety legislation.
- Carry out checks to ensure that Fitness Centre and wider Spa areas are clean, well‑stocked with equipment and products, safe and hygienic.
- Provide direct support to the Spa Management Team when required, including deputising in their absence, assisting with handling of complaints, problem solving and ensuring Spa runs smoothly.
- Interact and communicate effectively with members, team members, guests, and management team.
- Carry out all cleaning procedures according to the prescribed Kohler Waters Spa standards.
- Train Spa Attendants and Night Spa Attendants, update operational procedures when needed; act as a role model with consistent mentoring and training.
- Manage cleaning stock control, undertake stock takes and process orders as requested; monitor and control stock levels and notify Spa Manager when replenishment is needed.
- Report equipment malfunctions promptly and accurately, and follow up with the maintenance department.
- Always display a high level of integrity and professionalism when dealing with guests, employees, and contractors.
- Conduct monthly 1‑2‑1s with all Spa Attendant and Night Spa Attendant staff.
- Produce and overview Rota on a daily/monthly basis and control labour cost.
- Update the Training Manual and ensure it is always up to date.
Qualifications & Experience
- Previous experience working within a customer services environment.
- Excellent interpersonal skills and confidence in dealing with people from all walks of life.
- Proactive support and delegation of tasks to spa attendants.
- A role model: exhibit professionalism, maintain immaculate grooming, keep treatment areas clean, possess outstanding product knowledge and actively listen to feedback from colleagues.
- Flexible approach, able to work a variety of hours including evenings and weekends.
- Computer literate.
- Ready to face challenges, learn quickly and understand the Spa structure.
Hours & Employment
Permanent contract, 40 hours per week, working 5 days out of 7. Salary £29,182.40 per annum.
Benefits
- Free meals and drinks in the complimentary staff canteen.
- Discounts across the resort including restaurants, room rates, pro shop and golf course.
- Wider group discounts within the Kohler group.
- Free access to on‑site gym and spa facilities.
- Free access to The Dukes Championship Golf Course.
- 24/7 access to the Employee Assistance Programme.
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Location: St Andrews, Scotland, United Kingdom.
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Management and Manufacturing.
Industry: Hospitality.
Spa Attendant Supervisor employer: Old Course Hotel
Contact Detail:
Old Course Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Attendant Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out the Old Course Hotel's social media and website. This will help you understand their vibe and tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Spa Attendant Supervisor role, especially your leadership skills and customer service background.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. Remember, first impressions count, especially in a luxury hospitality setting like the Old Course Hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Attendant Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Spa Attendant Supervisor role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our commitment to five-star service!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Old Course Hotel, Golf Resort & Spa.
How to prepare for a job interview at Old Course Hotel
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the Kohler Waters Spa and its offerings. Understand their commitment to cleanliness and guest experience, as this will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Spa Attendant Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled difficult situations. This will demonstrate your capability to support and mentor your team effectively.
✨Emphasise Customer Service Excellence
Highlight your previous customer service experience during the interview. Be ready to discuss how you’ve dealt with complaints or challenging guests, as this is crucial for maintaining the high standards expected at the Old Course Hotel.
✨Ask Thoughtful Questions
Prepare some insightful questions about the spa's operations, team dynamics, or future plans. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
