At a Glance
- Tasks: Join our team to deliver exceptional service and create memorable experiences for guests.
- Company: Iconic hotel in St Andrews, known for great guest service and a supportive culture.
- Benefits: Competitive salary, free meals, wellness perks, and exclusive discounts across the resort.
- Other info: Dynamic environment with opportunities for growth and recognition through employee reward schemes.
- Why this job: Be part of the opening team at Herbs Cafe and shape the guest experience from day one.
- Qualifications: Previous server experience, strong communication skills, and a positive attitude.
The predicted salary is between 28343 - 28344 £ per year.
Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability.
About the Role: With the exciting launch of our newest outlet at the Old Course Hotel, we are looking for experienced servers to join our team to offer a welcoming neighbourhood coffee experience built on great coffee, genuine connections and outstanding service. This is a unique opportunity for you to be a part of the opening team, helping to shape the culture, service style and guest experience from day one. In this role you will support your team to deliver warm, attentive and efficient service ensuring every guest feels genuinely welcomed, whether stopping by for a quick takeaway or spending time enjoying the space. This is a hands-on, energetic role that values teamwork and attention to uphold our commitment to excellent coffee, and even better service to build strong customer loyalty and ensure Herbs becomes a much-loved addition to the Old Course Hotel experience.
Your responsibilities will include:
- Take and deliver accurate orders while ensuring prompt and professional service.
- Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to dealing with their issues in a positive way.
- You’ll maintain the highest standards of service; restaurant setup and presentation throughout the outlet.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us memorable in every way.
To be successful in this role you will have the following qualities and experience:
- Previous server and customer service experience.
- Good communication skills with a focus on great Customer Service.
- Good knowledge about food and safety laws and best practices.
- Ability to work under pressure whilst maintaining a positive attitude.
- Takes pride in personal appearance and hygiene, great grooming.
- Self-motivated and able to use own initiative.
- A positive “can do” attitude to solving problems in a professional and courteous manner.
- Keen eye for detail, an organised approach and willingness to exceed guest expectation.
- You want to be the best and work with the best – learning from the experts in our team and sharing your knowledge with us.
Hours: Permanent Full Time
Salary: £28,343.75 per annum tronc
Why you’ll Love Working With Us:
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Senior Waiter - Herbs Cafe employer: Old Course Hotel
At Old Course Hotel, we pride ourselves on being an employer of choice, dedicated to prioritising our associates and fostering a vibrant work culture. Located in the heart of St Andrews, we offer competitive salaries, extensive training opportunities, and a range of benefits including free meals, wellness programmes, and generous discounts across our resort. Join us to be part of a passionate team that values personal growth and celebrates success, all while delivering exceptional service in one of Scotland's most iconic settings.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Waiter - Herbs Cafe
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality setting. Make sure you look sharp and professional when you show up for your interview. It shows you take the opportunity seriously and care about your appearance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Waiter - Herbs Cafe
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. Remember, we hire based on personality, so don’t be shy about sharing what makes you unique.
Tailor Your Application:Make sure to tailor your application to the role of Senior Waiter at Herbs Cafe. Highlight your previous server experience and any customer service skills that align with our commitment to great guest service. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at the Old Course Hotel. We can’t wait to hear from you!
How to prepare for a job interview at Old Course Hotel
✨Know the Company Culture
Before your interview, take some time to research Herbs Cafe and the Old Course Hotel. Understand their commitment to guest service and how they value personality over skills. This will help you align your answers with their ethos and show that you're a great fit for their team.
✨Showcase Your Customer Service Skills
As a Senior Waiter, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your communication skills and how you handle difficult situations positively.
✨Dress to Impress
First impressions matter! Make sure you arrive at the interview looking polished and professional. Pay attention to your grooming and attire, as this reflects your respect for the role and the establishment's standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team celebrates successes. This shows your enthusiasm for the role and your desire to grow within the company.
