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- Tasks: Manage a vibrant pub, delivering exceptional customer service and ensuring a welcoming atmosphere.
- Company: Join the iconic Old Course Hotel, a 5-star resort in the heart of St Andrews.
- Benefits: Enjoy free meals, fitness access, generous discounts, and a competitive salary.
- Other info: Access to training opportunities and career progression within a supportive team.
- Why this job: Be part of a legendary golfing destination and create memorable experiences for guests.
- Qualifications: Previous experience in a pub or restaurant is essential.
The predicted salary is between 30000 - 40000 £ per year.
At the heart of the world's greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories. St Andrews is the home of golf and we are the home of great guest service.
Throughout your career with us, you'll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate's success and do so through our employee reward recognition schemes which encompass our 'HOME' ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don't end there; in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates.
A rare and exciting opportunity has arisen for an experienced supervisor for our popular Pub, Hams Hame. Hams Hame is nestled beneath the iconic Hamilton Grand building, next to the 18th green of the world's most famous golf course. Hams Hame Pub & Grill is a fabulous venue offering outstanding Scottish cuisine that showcases the best ingredients in an informal setting, where you can also watch sport on TV.
This is an amazing opportunity for the right candidate who has bar or restaurant experience. Responsibilities include:
- Delivering exceptional customer service to all customers.
- Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
- Ensuring the cleanliness of the outlet, before, during and after service by ensuring they are in accordance with the standards of practice.
- Supporting and coaching associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
- Being present at regular departmental training sessions, pre-service meetings and operational meetings.
- Being conversant with the hotel's health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures.
To be successful in this role you will have the following qualities and experience:
- Previous experience working in a pub or restaurant.
Permanent, Full Time, 40hrs over 5 days.
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub.
Plan Your Future – We'll help you get access to the right information through complimentary mortgage consultations.
Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer.
Pub Manager (Permanent) employer: Old Course Hotel
Contact Detail:
Old Course Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pub Manager (Permanent)
✨Tip Number 1
Get to know the Old Course Hotel and Hams Hame Pub inside out! Familiarise yourself with their values, services, and what makes them unique. This way, when you walk in for that interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or even pop into the pub for a chat. Building relationships can give you insider info and might just land you a recommendation when it comes to hiring time.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios, especially in a busy pub environment. Show them you can keep your cool and deliver top-notch service, even when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Old Course Hotel family.
We think you need these skills to ace Pub Manager (Permanent)
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your passion for delivering exceptional guest service, especially in a vibrant pub setting like Hams Hame.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in pubs or restaurants, and don’t forget to mention any specific skills that align with our commitment to high standards and guest satisfaction.
Be Authentic and Personal: We appreciate authenticity! Share personal anecdotes or experiences that demonstrate your customer service skills and ability to work in a team. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly and ensures you’re considered for this exciting opportunity at the Old Course Hotel.
How to prepare for a job interview at Old Course Hotel
✨Know Your Venue
Before the interview, take some time to research Hams Hame Pub & Grill and the Old Course Hotel. Familiarise yourself with their menu, atmosphere, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Pub Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you handled difficult situations or created memorable experiences for guests.
✨Understand Health and Safety Protocols
Make sure you're well-versed in health and safety procedures relevant to the hospitality industry. Be ready to discuss how you would ensure compliance with licensing laws and safety standards in your role, as this is crucial for maintaining a safe environment for both staff and guests.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.