At a Glance
- Tasks: Lead a vibrant pub and grill, ensuring top-notch food, drink, and service.
- Company: Join the Old Course Hotel, known for its character and welcoming atmosphere.
- Benefits: Enjoy free meals, discounts, gym access, and exclusive perks.
- Other info: Full-time role with excellent growth opportunities in a dynamic environment.
- Why this job: Take charge of a busy venue and create memorable experiences for guests.
- Qualifications: Experience in restaurant management and strong team leadership skills.
We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. As Manager, you will oversee the day‑to‑day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel. You will lead, inspire and support your team, creating a positive, high‑performing culture while being a visible presence on the floor during service. With a strong commercial focus, you will drive revenue, manage costs, and maintain operational excellence across staffing, stock control and service delivery. Working closely with the Food & Beverage leadership team, you will play a key role in creating memorable guest experiences and ensuring Ham’s Hame continues to thrive.
Responsibilities
- Oversee the daily operations of Ham’s Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
- Maintain standards and operating procedures.
- Ensure all service and bar processes are followed and control costs.
- Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
- Resolve any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
- Forecast staffing requirements, ensuring staff volumes are adequate.
- Maintain high standards of performance via appraisals and personal development plans, in line with our business values and objectives.
- Drive the success of the Food and Beverage Team by identifying continuous improvement areas.
Qualifications
- Proven experience supervising teams within a restaurant environment.
- Excellent team management skills with the ability to motivate associates effectively.
- Familiarity with food safety regulations and culinary practices related to beverage service.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
- A proactive approach to problem‑solving with strong organisational skills.
Hours
Full time, 40 hours over 5 days
Salary
Up to £40,000 per annum
Benefits
- Free meals and refreshments in the staff canteen every day.
- Discounts across award‑winning restaurants, luxury room stays and the Pro Shop.
- Wider discounts across the Kohler family.
- Free access to the on‑site Kohler Waters Fitness Centre, fully equipped gym, 20‑metre pool, sauna and hot tub.
- Complimentary mortgage consultations.
- Cycle2Work programme to stay active and save.
- Exclusive discounts and monthly treats via the Perkbox app.
- Earn rewards on the Global Recognition Platform and refer a friend scheme.
- 24/7 Employee Assistance Programme for confidential support.
All benefits subject to availability.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Manager - Hams Hame employer: Old Course Hotel
The Old Course Hotel, an AA 5 Red star resort in St Andrews, is an exceptional employer that prioritises employee wellbeing and growth. With a strong focus on personalised guest experiences, we offer extensive training opportunities, competitive salaries, and a range of benefits including free meals, fitness access, and generous discounts across the resort. Join our award-winning Food and Beverage team and be part of a supportive work culture that celebrates success and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Manager - Hams Hame
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Course Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Course Hotel
Don't be shy about reaching out to Old Course Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Manager - Hams Hame
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Course Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Course Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
