Manager - Hams Hame

We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. As Manager, you will oversee the day‑to‑day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel. You will lead, inspire and support your team, creating a positive, high‑performing culture while being a visible presence on the floor during service. With a strong commercial focus, you will drive revenue, manage costs, and maintain operational excellence across staffing, stock control and service delivery. Working closely with the Food & Beverage leadership team, you will play a key role in creating memorable guest experiences and ensuring Ham’s Hame continues to thrive.

Responsibilities

• Oversee the daily operations of Ham’s Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
• Maintain standards and operating procedures.
• Ensure all service and bar processes are followed and control costs.
• Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
• Resolve any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
• Forecast staffing requirements, ensuring staff volumes are adequate.
• Maintain high standards of performance via appraisals and personal development plans, in line with our business values and objectives.
• Drive the success of the Food and Beverage Team by identifying continuous improvement areas.

Qualifications

• Proven experience supervising teams within a restaurant environment.
• Excellent team management skills with the ability to motivate associates effectively.
• Familiarity with food safety regulations and culinary practices related to beverage service.
• Exceptional communication skills, both verbal and written, with a focus on customer interaction.
• Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
• A proactive approach to problem‑solving with strong organisational skills.

Hours

Full time, 40 hours over 5 days

Salary

Up to £40,000 per annum

Benefits

• Free meals and refreshments in the staff canteen every day.
• Discounts across award‑winning restaurants, luxury room stays and the Pro Shop.
• Wider discounts across the Kohler family.
• Free access to the on‑site Kohler Waters Fitness Centre, fully equipped gym, 20‑metre pool, sauna and hot tub.
• Complimentary mortgage consultations.
• Cycle2Work programme to stay active and save.
• Exclusive discounts and monthly treats via the Perkbox app.
• Earn rewards on the Global Recognition Platform and refer a friend scheme.
• 24/7 Employee Assistance Programme for confidential support.

All benefits subject to availability.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.