Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise and deliver exceptional service at Hams Hame Pub, ensuring a memorable experience for guests.
- Company: Join the iconic Old Course Hotel, a 5-star resort known for its commitment to guest satisfaction.
- Benefits: Enjoy competitive salary, free meals, fitness access, and discounts across the hotel.
- Other info: Opportunities for career growth and training in a supportive leadership environment.
- Why this job: Be part of a passionate team in a vibrant environment at the heart of golf.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for customer service.
The predicted salary is between 30197 - 30197 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught!
Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability.
About the Role
A rare and exciting opportunity has arisen for an experienced supervisor for our popular Pub, Hams Hame. Hams Hame is nestled beneath the iconic Hamilton Grand building, next to the 18th green of the world’s most famous golf course.
Hams Hame Pub:
- Delivering exceptional customer service to all customers.
- Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
- Ensure the cleanliness of the outlet, before, during and after service by ensuring they are in accordance with the standards of practice.
- Have a full understanding of the composition of all dishes on menu, as per specifications.
- Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
- Be present at regular departmental training sessions, pre-service meetings and operational meetings.
- Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures.
To be successful in this role you will have the following qualities and experience:
- Previous experience working in a pub or restaurant.
- Excellent interpersonal and communication skills who will remain calm, efficient, and reliable.
- Someone who will look after customers needs ensuring they have a memorable visit.
- A passion to grow sales by making sound decision.
- A Personal License Holder is preferred.
Hours: Permanent, Full Time, 40hrs over 5 days
Salary: £30,197.35 per annum + tronc
Why You’ll Love Working With Us
Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee.
Supervisor - Ham's Hame Pub & Grill in Fife employer: Old Course Hotel
Contact Detail:
Old Course Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ham's Hame Pub & Grill in Fife
✨Tip Number 1
Get to know the pub scene! Spend some time in Hams Hame and chat with the staff. This shows your genuine interest and helps you understand the vibe, which can really set you apart during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They might share insider tips or even put in a good word for you, making your application stand out.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this aligns perfectly with the ethos of creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Old Course Hotel and Hams Hame.
We think you need these skills to ace Supervisor - Ham's Hame Pub & Grill in Fife
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and why you’d be a great fit for our team at Hams Hame.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in pubs or restaurants. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join our team. Be specific about what excites you about working at the Old Course Hotel and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to take the next step in your career with us!
How to prepare for a job interview at Old Course Hotel
✨Know the Venue
Before your interview, take some time to familiarise yourself with Hams Hame Pub & Grill. Understand its menu, atmosphere, and what makes it special. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your People Skills
As a supervisor, your ability to connect with both customers and team members is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved conflicts. This will demonstrate your interpersonal skills and leadership potential.
✨Emphasise Your Passion for Service
The Old Course Hotel prides itself on exceptional guest service. Be ready to discuss what great service means to you and how you’ve delivered it in previous roles. Share specific stories that highlight your commitment to creating memorable experiences for guests.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.