At a Glance
- Tasks: Provide exceptional customer care for reservations, dining, spa, and golf bookings.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, fitness access, discounts, and wellness support.
- Other info: Great career growth opportunities and a supportive leadership team.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Previous experience in reservations or customer service is preferred.
The predicted salary is between 28672 - 28672 € per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
A career at Old Course Hotel, what’s not to love? *All benefits subject to availability
About the Role
We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit. You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.
We’re looking for an enthusiastic, confident, and organized individual to join our Reservations Team. You will ideally have previous experience of working in a reservations, sales, or customer service-based role, where you’ve provided excellent customer service by telephone, email, and letter. You’ll also be able to work using your own initiative as well as part of a team, have polite and friendly telephone manners and be punctual with good time management skills.
To be successful in this role you will have the following qualities and experience:
- Answering all telephone calls to the reservation department in a professional manner.
- Maintaining current knowledge across the resort and surrounding area to provide best advice for all enquiries.
- Providing clients with accurate rate information.
- Processing all enquiries & reservations accurately, including reservations by telephone, email or online.
- Handling cancellation reports, arrival reports, trace reports and non-arrival reports.
- Accurate input of all reservations including bedrooms, golf & spa into Resort Suite booking system.
- Ensure accurate input of all dining reservations into Res Diary reservation system.
- Handling deposits for accommodation reservations, golf bookings at the Duke’s Course, spa reservations and dining requirements.
- Confirm all reservations by letter or email within 24 hours of reservation.
- Providing internal departments with accurate information, taking care of client’s individual requirements like spa treatments, dinner reservations, golf bookings, babysitting service, or transfers.
- Processing reservations made through SynXis and any other online booking systems daily.
- Selling & processing gift cards in accordance with the current system and procedure.
- Ensure all telephone calls adhere to the IQA call standards.
- Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.
Hours: Permanent Full time 40hrs
Salary: £28,672.23 per annum
Why You’ll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Hospitality Coordinator (1 year relevant experience required) in Fife employer: Old Course Hotel
The Old Course Hotel, an AA 5 Red star resort in St Andrews, is renowned for its commitment to employee wellbeing and development, making it an exceptional employer. With a strong focus on personalised guest experiences, associates are valued as key contributors to the hotel's success, enjoying extensive training opportunities, competitive salaries, and a range of benefits including free meals, fitness access, and generous discounts across the resort. Join a forward-thinking team that celebrates success and fosters growth in one of Scotland's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Coordinator (1 year relevant experience required) in Fife
✨Tip Number 1
Get to know the company! Research the Old Course Hotel and its values. When you walk into that interview, show us you understand our commitment to personalised guest experiences and how you can contribute to that.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional care, think of examples from your past experience where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you come in for your interview. It shows us you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the position and appreciate the time we took to meet with you.
We think you need these skills to ace Hospitality Coordinator (1 year relevant experience required) in Fife
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about making connections!
Tailor Your Application:Make sure to customise your application for the Hospitality Coordinator role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and reservations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our team at the Old Course Hotel.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Old Course Hotel
✨Know the Resort Inside Out
Before your interview, make sure you research the Old Course Hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or awards. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer care, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle complaints with poise and professionalism, as this is crucial in the hospitality industry.
✨Practice Your Communication Style
Given that you'll be answering calls and emails, practice speaking clearly and politely. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as friendly and professional.
✨Emphasise Teamwork and Initiative
The Old Course Hotel values both teamwork and individual initiative. Be ready to discuss how you've successfully worked in a team setting while also taking the lead on tasks when necessary. This balance is key to thriving in their dynamic environment.
