At a Glance
- Tasks: Lead our Food and Beverage team to create unforgettable dining experiences.
- Company: Join the iconic Old Course Hotel, a 5-star resort in St Andrews.
- Benefits: Enjoy free meals, discounts, wellness perks, and a competitive salary.
- Other info: Access to training opportunities and career growth in a supportive environment.
- Why this job: Be part of a passionate team dedicated to exceptional guest service.
- Qualifications: Experience in restaurant supervision and strong team management skills.
The predicted salary is between 34866 - 34866 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught!
Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability.
About the Role
Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Swilcan Loft Restaurant. Swilcan Loft is a 74-cover restaurant with floor-to-ceiling windows and an outdoor terrace overlooking the 17th hole of the Old Course and one of golf’s most famous landmarks, Swilcan Bridge – from which Swilcan Loft takes its name. The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.
Duties and Responsibilities
- Maintaining standards and operating procedures.
- Ensuring all service and bar processes are followed, taking every effort to control costs.
- Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
- Resolving any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
- Forecasting for staffing requirements, ensuring staff volumes are adequate.
- Maintaining high standards of performance via appraisals and personal development plans, in line with our business values and objectives.
- Drive the success of our Food and Beverage Team through identifying continuous improvement areas.
To be successful in this role you will have:
- Proven experience in supervising teams within a restaurant environment.
- Excellent team management skills with the ability to motivate associates effectively.
- Familiarity with food safety regulations and culinary practices related to beverage service.
- Exceptional communication skills, both verbal and written, with a focus on customer interaction.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- A proactive approach to problem-solving with strong organisational skills.
If you are passionate about hospitality and have the skills necessary to lead a successful bar operation, we would love to hear from you. Join our team and help us create memorable experiences for our guests!
Hours: Full time, 40 hours over 5 days
Remuneration: £34,866.56 tronc
Why You'll Love Working With Us
- Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
- Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop).
- Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
- Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
- Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
- Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
- Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
- Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
- 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Assistant Manager - Swilcan Loft employer: Old Course Hotel
The Old Course Hotel, an AA 5 Red star resort in St Andrews, is renowned for its commitment to employee wellbeing and development, making it an exceptional employer. With a focus on personalised guest experiences, associates benefit from extensive training opportunities, competitive salaries, and a range of perks including free meals, fitness access, and generous discounts across the resort. Join our passionate team and enjoy a rewarding career in one of Scotland's most iconic hotels, where your contributions are celebrated and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Swilcan Loft
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Manager - Swilcan Loft
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable experiences for guests, so don’t hold back on sharing your passion.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role at Swilcan Loft. Highlight your supervisory experience and any relevant skills that match the job description. We’re looking for someone who can motivate a team and maintain high service standards!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at the Old Course Hotel!
How to prepare for a job interview at Old Course Hotel
✨Know the Venue
Familiarise yourself with the Old Course Hotel and Swilcan Loft. Understand its unique features, like the stunning views of the 17th hole and the ethos of personalised guest experiences. This knowledge will help you connect your answers to the hotel's values during the interview.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight how you can maintain high service standards and coach others effectively.
✨Emphasise Customer Service
Customer satisfaction is key at the Old Course Hotel. Be ready to discuss how you've handled guest complaints in the past and what strategies you use to ensure a memorable experience for guests. Show that you understand the importance of retaining customer loyalty.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
