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- Tasks: Lead the Spa & Leisure team, ensuring cleanliness and guest satisfaction.
- Company: Join the award-winning Old Course Hotel, a luxury resort focused on wellbeing.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Be part of a transformative spa experience in a stunning location with career growth opportunities.
- Qualifications: Customer service experience and excellent interpersonal skills are essential.
- Other info: Flexible hours, including evenings and weekends, with a focus on personal development.
The predicted salary is between 25000 - 32000 £ per year.
Join to apply for the Senior Spa Attendant role at Old Course Hotel, Golf Resort & Spa.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience. As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space.
About The Role
We have an exciting opportunity to join our team as a Senior Spa Attendant. In this role you will ensure the shift runs smoothly and efficiently while taking responsibility for the entire Spa & Leisure Attendant team and Night Attendant team. You will lead by example, ensuring the team are constantly maintaining the Spa and Fitness cleanliness to the highest standard according to Preferred Hotel and Health & Safety Standards.
Your responsibilities will include:
- Responsible for maintaining the day-to-day cleanliness and hygiene of all areas of Spa and Fitness Centre in accordance with the Health and Safety legislation.
- Carry out checks to ensure that Fitness Centre and wider Spa areas are clean, well-stocked with equipment and products, safe and hygienic.
- Provide direct support to the Spa Management Team when required.
- Interact and communicate effectively with members, team members, guests, and management team.
- To carry out all cleaning procedures according to the prescribed Kohler Waters Spa standards.
- Train Spa Attendants and Night Spa Attendants, update standards operational procedure when needed.
- Responsible for cleaning stock control, undertaking stock takes, and process orders as requested.
- Report equipment malfunctions promptly and accurately.
- Conduct monthly 1-2-1 with all Spa Attendant and Night Spa Attendants.
- Produce and overview Rota on daily/monthly basis, control labour cost.
- Produce an up-to-date training plan for all attendant team members ensuring that the Training Manual is always up to date.
To be successful in this role you will have the following qualities and experience:
- Previous experience of working within a Customer Services environment.
- Excellent interpersonal skills and feel at ease with people from all walks of life.
- Proactively support and delegate tasks to spa attendants.
- A role model; exhibit professionalism, no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge.
- Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
- Computer literate.
- Be ready to face challenges, learn fast and understand the Spa structure.
Hours: Permanent Contract working 40 hours, working 5 days out of 7.
Remuneration: Annual Salary £29,176.19
Benefits:
- Free meals and drinks in our complimentary staff canteen.
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course.
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course.
- 24/7 access to the Employee Assistance Programme.
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
Senior Spa Attendant employer: Old Course Hotel, Golf Resort & Spa
Contact Detail:
Old Course Hotel, Golf Resort & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Spa Attendant
✨Tip Number 1
Familiarise yourself with the specific services and treatments offered at Kohler Waters Spa. Understanding their unique offerings will allow you to speak confidently about how you can contribute to enhancing the guest experience.
✨Tip Number 2
Showcase your leadership skills during any interactions with the hiring team. Since the role involves managing a team, demonstrating your ability to mentor and support others will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight situations where you successfully resolved complaints or improved guest satisfaction, as this aligns with the resort's commitment to personalised guest experiences.
✨Tip Number 4
Research the latest trends in spa and wellness services. Being knowledgeable about current industry standards and innovations will demonstrate your passion for the field and your readiness to contribute to the spa's elevated wellness experience.
We think you need these skills to ace Senior Spa Attendant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Spa Attendant. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, ability to maintain cleanliness, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to providing excellent guest experiences. Mention specific examples of how you've successfully led teams or improved service standards in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Old Course Hotel, Golf Resort & Spa
✨Showcase Your Customer Service Skills
As a Senior Spa Attendant, you'll be interacting with guests regularly. Highlight your previous experience in customer service and provide examples of how you've handled guest interactions positively.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be prepared to discuss your leadership style. Share experiences where you've successfully mentored or trained others, and how you handle challenges within a team.
✨Emphasise Attention to Detail
The cleanliness and hygiene of the spa are paramount. Be ready to talk about your approach to maintaining high standards in cleanliness and how you ensure compliance with health and safety regulations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to deal with complaints or unexpected issues, and explain how you resolved them effectively.
