At a Glance
- Tasks: Assist patients and support the healthcare team in a busy, friendly practice.
- Company: Old Coulsdon Medical Practice, dedicated to high-quality patient care.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Other info: Great opportunity for learning and development in a dynamic healthcare setting.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: GCSEs in English and Maths; customer service skills are a plus.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for enthusiastic, reliable part-time or full-time receptionists to join our very busy, friendly and growing Practice in Old Coulsdon, Surrey. The ideal candidate will have excellent customer service skills and knowledge of office and IT packages. The role will entail a mixture of front desk, telephone and administrative duties. We welcome applications from experienced Receptionists as well as candidates who are keen to learn.
Main duties of the job:
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Providing receptionist support to members of the primary healthcare team
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
About us:
The Old Coulsdon Medical Practice provides primary care services in Coulsdon to approximately 19,500 patients. The clinical team at the surgery is made up of 5 Partner GPs, 7 Salaried GPs, 5 Nurses, 1 Nurse Associate, 2 Healthcare Assistants, 3 Pharmacists, 1 Pharmacy Technician, 1 Paramedic, 1 Advanced Paramedic Practitioner, 1 First Contact Practitioner Physiotherapist and over 20 non-clinical staff made up of receptionists and administrators. The practice is a training practice for trainee GPs and provides teaching to medical students and nurses. The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, maternity and midwifery services, family planning services, treatment of disease, disorder or injury and surgical procedures. The practice ethos is to provide high quality and caring services by friendly proactive teams. The Practice is a member of SPC Health Primary Care Network (PCN), which is a collaboration of 4 local GP practices that service a total population of approximately 53,000 patients.
Job responsibilities:
The purpose of the role is to:
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of reception duties to assist in the smooth running of the Practice including the provision of appointment booking, reception desk and clerical support to the reception team and clinical staff as well as other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception / Operations Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Providing receptionist support to members of the primary healthcare team to ensure appropriate Practice records are kept up to date
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Provision of refreshments for staff and visitors as required; keeping the refreshment and kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Other Tasks:
Any other tasks as allocated by the Reception / Operations Manager / Practice Manager / GP Partners.
Person Specification:
Qualifications:
- GCSE grade A to C (or equivalent) in English and Maths
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Coulsdon employer: Old Coulsdon Medical Practice
At Old Coulsdon Medical Practice, we pride ourselves on being a supportive and friendly workplace that values each team member's contribution. Our receptionists play a vital role in delivering high-quality care to our patients, and we offer opportunities for professional growth within a collaborative environment. Located in the heart of Surrey, our practice not only serves a diverse patient population but also fosters a culture of learning and development, making it an excellent place for those seeking meaningful employment in healthcare.
Contact Details:
Old Coulsdon Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Coulsdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Old Coulsdon Medical Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Old Coulsdon Medical Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Coulsdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Old Coulsdon Medical Practice:Your cover letter is your chance to shine! Tell us why you want to work at Old Coulsdon Medical Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Old Coulsdon Medical Practice!
How to prepare for a job interview at Old Coulsdon Medical Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
