Receptionist in Coulsdon

We are looking for enthusiastic, reliable part-time or full-time receptionists to join our very busy, friendly and growing Practice in Old Coulsdon, Surrey. The ideal candidate will have excellent customer service skills and knowledge of office and IT packages. The role will entail a mixture of front desk, telephone and administrative duties. We welcome applications from experienced Receptionists as well as candidates who are keen to learn.

Main duties of the job:

• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Providing receptionist support to members of the primary healthcare team
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

About us:

The Old Coulsdon Medical Practice provides primary care services in Coulsdon to approximately 19,500 patients. The clinical team at the surgery is made up of 5 Partner GPs, 7 Salaried GPs, 5 Nurses, 1 Nurse Associate, 2 Healthcare Assistants, 3 Pharmacists, 1 Pharmacy Technician, 1 Paramedic, 1 Advanced Paramedic Practitioner, 1 First Contact Practitioner Physiotherapist and over 20 non-clinical staff made up of receptionists and administrators. The practice is a training practice for trainee GPs and provides teaching to medical students and nurses. The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, maternity and midwifery services, family planning services, treatment of disease, disorder or injury and surgical procedures. The practice ethos is to provide high quality and caring services by friendly proactive teams. The Practice is a member of SPC Health Primary Care Network (PCN), which is a collaboration of 4 local GP practices that service a total population of approximately 53,000 patients.

Job responsibilities:

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of reception duties to assist in the smooth running of the Practice including the provision of appointment booking, reception desk and clerical support to the reception team and clinical staff as well as other members of the Practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception / Operations Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Providing receptionist support to members of the primary healthcare team to ensure appropriate Practice records are kept up to date
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Provision of refreshments for staff and visitors as required; keeping the refreshment and kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Other Tasks:

Any other tasks as allocated by the Reception / Operations Manager / Practice Manager / GP Partners.

Person Specification:

Qualifications:

• GCSE grade A to C (or equivalent) in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.