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- Tasks: Lead a vibrant team to deliver exceptional customer experiences in a lively pub setting.
- Company: The Old Cock Inn, a charming pub and restaurant in Harpenden.
- Benefits: 28 days holiday, pension scheme, discounts, and a fun team culture.
- Other info: Enjoy a supportive environment with great prospects and employee perks.
- Why this job: Join a passionate team and develop your career in the hospitality industry.
- Qualifications: Previous leadership experience and a love for food and drink.
The predicted salary is between 22000 - 26000 £ per year.
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We're what you might call a 'proper pub' serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
Position
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Requirements
- You will need to demonstrate previous leadership experience in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and your teams
Other information
- We will offer you a great package: 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- 30% dining discount of all managed houses
- Great working environment and great prospects!
Supervisor employer: Old Cock Inn
Contact Detail:
Old Cock Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub scene in Harpenden! Visit local pubs, chat with staff, and understand what makes a great customer experience. This will help you stand out when discussing your passion for hospitality during interviews.
✨Tip Number 2
Network like a pro! Connect with people in the industry on social media or at local events. You never know who might have a lead on a supervisor role or can give you insider tips about The Old Cock Inn.
✨Tip Number 3
When you get an interview, be ready to showcase your leadership skills. Share specific examples of how you've motivated your team or improved customer service in previous roles. We love hearing about real experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Old Cock Inn. Don’t miss out!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see your love for food and drink, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous leadership experience in hospitality and any specific achievements that demonstrate your ability to deliver excellent customer service.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Old Cock Inn!
How to prepare for a job interview at Old Cock Inn
✨Know the Pub Inside Out
Before your interview, take some time to familiarise yourself with The Old Cock Inn. Check out their menu, understand their drink offerings, and get a feel for their atmosphere. This will not only show your enthusiasm but also help you answer questions about how you can enhance the customer journey.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences in hospitality. Think of specific examples where you successfully led a team or resolved a conflict. This will demonstrate your ability to be a supportive and proactive leader, which is key for the Supervisor role.
✨Prepare for Customer Service Scenarios
Expect questions that assess your customer service skills. Prepare scenarios where you went above and beyond for a guest or handled a difficult situation. Highlight your passion for delivering excellent service, as this aligns perfectly with what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.