At a Glance
- Tasks: Deliver exceptional customer experiences and serve delicious food and drinks.
- Company: The Old Cock Inn, a charming pub and restaurant in Harpenden.
- Benefits: 28 days holiday, pension scheme, discounts, and a fun team culture.
- Other info: Enjoy a supportive atmosphere with excellent career prospects and perks.
- Why this job: Join a passionate team and grow your career in a vibrant hospitality environment.
- Qualifications: Experience in hospitality, enthusiasm for food and drink, and great teamwork skills.
The predicted salary is between 20000 - 25000 € per year.
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We’re what you might call a ‘proper pub’ serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front of House duties include:- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- 30% dining discount of all managed houses
- Great working environment and great prospects!
FOH Team Member employer: Old Cock Inn
The Old Cock Inn is an exceptional employer located in the heart of Harpenden, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With a focus on employee growth, we provide comprehensive benefits including 28 days holiday, a company pension scheme, and generous discounts, all within a supportive environment that encourages personal and professional development. Join us to be part of a passionate team dedicated to delivering memorable experiences in a charming pub setting.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite to eat. Familiarising yourself with the atmosphere and menu will help you chat confidently about what makes The Old Cock Inn special.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. We love passionate people who can bring energy to our Front of House. Be yourself and let them see how you’d fit into our fun culture.
✨Tip Number 3
Prepare for situational questions! Think about times you've delivered excellent customer service or worked under pressure. We want to hear your stories, so practice sharing them in a way that highlights your skills and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Old Cock Inn. Don’t miss out on this opportunity!
We think you need these skills to ace FOH Team Member
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and ready to deliver an exceptional customer experience.
Tailor Your CV:Make sure your CV highlights any previous front of house experience. We love seeing how you've contributed to a great customer journey in past roles, so don’t hold back on those details!
Be Yourself:We’re looking for motivated and passionate individuals, so don’t be afraid to let your personality come through in your application. A bit of charm can go a long way in the hospitality industry!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Old Cock Inn
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and drinks offerings at The Old Cock Inn. Being able to confidently discuss the dishes and recommend pairings will show your enthusiasm for food and drink, which is key for a Front of House role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to ensure a fantastic customer journey.
✨Emphasise Teamwork
Front of House roles are all about collaboration. Be ready to talk about how you’ve worked effectively in a team before. Highlight any experiences where you supported colleagues or contributed to a positive team environment, as this is crucial in a fast-paced pub setting.
✨Bring Your Passion
Let your enthusiasm for hospitality shine through during the interview. Share why you love working in this industry and what excites you about being part of The Old Cock Inn team. A genuine passion can set you apart from other candidates.
