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- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join the luxurious Old Bank Hotel, part of The Oxford Collection.
- Benefits: Competitive pay, meals on duty, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team in a stunning 5-star hotel with growth opportunities.
- Qualifications: Passion for hospitality, strong communication skills, and experience in luxury settings.
- Other info: Enjoy a sensible shift pattern and various employee perks.
The predicted salary is between 27664 - 30900 £ per year.
The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.
The ideal candidate:
- Have a passion for hospitality, with high-level attention to detail and a positive can-do attitude with a keen willingness to learn
- Have the ability to lead, inspire and motivate people
- Be excellent at interpersonal communication and teamwork
- Have wide-ranging experience working in a similar luxury environment
Responsibilities of the Senior Receptionist:
- Lead by example in terms of behaviour, attitude, appearance, knowledge, performance, hospitality and customer service.
- Liaise with Front Office Manager/Assistant Front Office Manager to address and record any disciplinary matters when necessary.
- Responsible for observing and complying with the company’s fire plan and health and safety policy.
- Train and encourage the reception team to follow the daily checklists.
- Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
- Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.
We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £13.30 per hour, £27,664 per annum, including non-contractual service charge (tronc). Part-time hours may also be considered.
Senior Receptionist Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Membership to our Employee Assistance Programme with Hospitality Action
- Up to £700 recruitment incentive
- Opportunities to develop within our Company
- Pension scheme
- Uniform provided
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Senior Hotel Receptionist in Oxford employer: Old Bank Hotel
Contact Detail:
Old Bank Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Hotel Receptionist in Oxford
✨Tip Number 1
Get to know the hotel scene in Oxford! Familiarise yourself with the Old Bank Hotel and its sister properties. When you walk in for an interview, show off your knowledge about their services and what makes them unique. It’ll impress the hiring team and show you’re genuinely interested.
✨Tip Number 2
Practice your interpersonal skills! As a Senior Receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence. The more comfortable you are with communication, the better you'll shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview. It shows that you take the role seriously and understand the importance of appearance in a luxury environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at the Old Bank Hotel. We can’t wait to see your application!
We think you need these skills to ace Senior Hotel Receptionist in Oxford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your attention to detail and positive attitude. We want to see how you connect with guests and create memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Hotel Receptionist role. Highlight your relevant experience in luxury environments and any leadership roles you've had. This helps us see how you fit into our team at the Old Bank Hotel.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at the Old Bank Hotel. We can’t wait to hear from you!
How to prepare for a job interview at Old Bank Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the Old Bank Hotel and its sister properties thoroughly. Familiarise yourself with their services, facilities, and unique selling points. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Passion
During the interview, express your passion for hospitality clearly. Share specific examples from your past experiences where you went above and beyond for guests. This aligns perfectly with the hotel's values and demonstrates that you’re a great fit for their team.
✨Demonstrate Leadership Skills
As a Senior Receptionist, you'll need to lead by example. Be prepared to discuss how you've motivated and inspired your previous teams. Think of situations where you’ve handled challenges effectively, as this will highlight your leadership capabilities.
✨Prepare for Situational Questions
Expect questions about how you would handle guest complaints or difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and problem-solving skills clearly.
