At a Glance
- Tasks: Welcome guests with a smile and provide top-notch service at our luxury hotel.
- Company: Join the prestigious Old Bank Hotel, part of The Oxford Collection.
- Benefits: Enjoy competitive pay, discounts, meals on duty, and a fun work environment.
- Other info: Flexible shifts, 28 days holiday, and a paid day off on your birthday!
- Why this job: Be part of a team that values your growth and offers exciting career opportunities.
- Qualifications: Fluent in English, organised, and eager to learn; hospitality experience is a plus.
The predicted salary is between 27040 - 37856 £ per year.
The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.
Duties & Responsibilities:
- Welcome our guests in a friendly and accommodating manner, by telephone or in person.
- Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.
Requirements for the role:
- Thrive on welcoming our guests
- Able to work under pressure
- Excellent attention to detail
- Strong organizational skills
- Be fluent in verbal and written English and have strong IT literacy
- A keen willingness to learn
- Experience in a similar 5-star, luxury hotel environment would be beneficial
We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered an OTE of up to £13.00 per hour and £27,040 per annum, including non-contractual service charge (tronc) and working 40 hours per week (Monday-Sunday rota). Part-time hours may also be considered.
Receptionist Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Prizes and team awards
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Hotel Receptionist in Oxford employer: Old Bank Hotel
The Old Bank Hotel is an exceptional employer, offering a vibrant work culture in the heart of Oxford, where every team member is valued and supported. With a commitment to employee development, flexible working hours, and a range of benefits including generous discounts and a paid day off on your birthday, we ensure that our staff thrive both personally and professionally in a luxurious 5-star environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Oxford
✨Tip Number 1
Get to know the Old Bank Hotel and its sister properties inside out! Familiarise yourself with their services, facilities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your welcoming skills! Whether it’s a mock check-in with a friend or role-playing different guest scenarios, being friendly and accommodating is key. Show that you can handle pressure while keeping a smile on your face!
✨Tip Number 3
Don’t forget to highlight your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks successfully. This will demonstrate your ability to thrive in a busy hotel environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board at the Old Bank Hotel!
We think you need these skills to ace Hotel Receptionist in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to our team, just like you would when welcoming guests at the hotel.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for this position, especially in a luxury environment like ours!
Be Detail-Oriented:Attention to detail is key in our line of work. Double-check your application for any typos or errors before submitting it. A polished application shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Old Bank Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the Old Bank Hotel and its sister properties. Familiarise yourself with their services, facilities, and unique features. This will not only impress the interviewers but also help you answer questions confidently.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice how you would greet guests warmly and handle inquiries. Think of examples from your past experiences where you provided excellent customer service, especially in high-pressure situations.
✨Demonstrate Attention to Detail
In a luxury hotel environment, attention to detail is crucial. Be prepared to discuss how you've ensured accuracy in previous roles, whether it’s managing bookings or processing payments. You might even want to bring up specific instances where your keen eye made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel and its culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Consider asking about training opportunities or team dynamics.
