At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our luxury hotel.
- Company: Join the prestigious Old Bank Hotel, part of The Oxford Collection.
- Benefits: Competitive salary, discounts, meals on duty, and career development opportunities.
- Other info: Enjoy a supportive culture with various employee rewards and incentives.
- Why this job: Be part of a dynamic team in a stunning 5-star environment with growth potential.
- Qualifications: Previous managerial experience in luxury hospitality and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.
The ideal candidate will:
- Have a passion for hospitality, high-level attention to detail and a positive can-do attitude with a keen willingness to learn.
- Be able to lead, inspire and motivate people.
- Be excellent at interpersonal communication, coaching and teamwork.
- Have high-level written English and strong IT literacy.
- Have strong organisational skills.
- Have previous managerial experience within a luxury hotel.
Assistant Front Office Manager responsibilities:
- To represent and maintain the hotel’s high standards of personal presentation and behaviour, overseeing the procedures of the reception department, whilst on duty as a working member of the team.
- To inspire a positive attitude to teamwork, contributing to the smooth running of reception and encouraging productive interaction with all other departments.
- To liaise with the Front Office Manager & Head Housekeeper, ensuring the flow of communication necessary for the hotel’s efficient operation, at five-star standards.
- To maintain the image and culture of the team, developing the skills of reception staff, in conjunction with the Front Office Manager.
- To maximise the hotel’s occupancy through efficient handling of enquiries, together with good teamwork and communication.
- To practise effective rate management through familiarisation with the hotel’s business trends, relevant to seasonal and local market forces.
- To support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed, for training and procedural purposes.
We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £33,000.00 per annum, including non-contractual service charge (tronc). Part-time hours may also be considered.
Assistant Front Office Manager Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Assistant Front Office Manager in Oxford employer: Old Bank Hotel
The Old Bank Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With a focus on teamwork and high standards of service, staff enjoy a range of benefits including generous discounts, a supportive environment, and opportunities for career growth within the prestigious Oxford Collection. Located in the heart of Oxford, employees can take pride in being part of a luxury establishment that values both its team and its guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your attention to detail and teamwork skills – it’s all about making a memorable impression.
✨Tip Number 3
Research the hotel! Before any interview, dive into the Old Bank Hotel’s values and culture. Knowing what makes them tick will help you tailor your answers and show you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Front Office Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm and commitment to providing exceptional service, as this is key for us at the Old Bank Hotel.
Be Detail-Oriented:We value high-level attention to detail, so make sure your application is polished and free of errors. Double-check your spelling and grammar, especially since strong written English is a must for this role.
Highlight Your Leadership Skills:As an Assistant Front Office Manager, you'll need to inspire and motivate your team. Use your application to showcase any previous managerial experience and how you've successfully led teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Old Bank Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the Old Bank Hotel and its unique offerings. Familiarise yourself with its history, services, and recent refurbishments. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond in previous roles to enhance guest experiences. This will demonstrate that you align with the hotel's values and commitment to exceptional service.
✨Highlight Your Leadership Skills
As an Assistant Front Office Manager, you'll need to inspire and motivate your team. Prepare to discuss your previous managerial experiences, focusing on how you've successfully led teams, resolved conflicts, and fostered a positive work environment. Use concrete examples to illustrate your points.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel’s culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
