At a Glance
- Tasks: Lead and inspire the reception team while ensuring top-notch guest experiences.
- Company: Join the prestigious Old Bank Hotel, known for its luxury and hospitality.
- Benefits: Competitive salary, meals on duty, discounts, and opportunities for career growth.
- Other info: Enjoy a sensible shift pattern and various employee perks.
- Why this job: Be part of a dynamic team in a five-star environment and make a real impact.
- Qualifications: Previous managerial experience in luxury hotels and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
We are looking for an Assistant Front Office Manager to join our Reception team at the Old Bank Hotel. The ideal candidate will:
- Have a passion for hospitality, high-level attention to detail and a positive can-do attitude with a keen willingness to learn.
- Be able to lead, inspire and motivate people.
- Be excellent at interpersonal communication, coaching and teamwork.
- Have high-level written English and strong IT literacy.
- Have strong organisational skills.
- Have previous managerial experience within a luxury hotel.
Assistant Front Office Manager responsibilities:
- Represent and maintain the hotel’s high standards of personal presentation and behaviour, overseeing the procedures of the reception department, whilst on duty as a working member of the team.
- Inspire a positive attitude to teamwork, contributing to the smooth running of reception and encouraging productive interaction with all other departments.
- Liaise with the Front Office Manager & Head Housekeeper, ensuring the flow of communication necessary for the hotel’s efficient operation, at five-star standards.
- Maintain the image and culture of the team, developing the skills of reception staff, in conjunction with the Front Office Manager.
- Maximise the hotel’s occupancy through efficient handling of enquiries, together with good teamwork and communication.
- Practice effective rate management through familiarisation with the hotel’s business trends, relevant to seasonal and local market forces.
- Support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed, for training and procedural purposes.
We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £33,000.00 per annum, including non-contractual service charge (tronc). Part-time hours may also be considered.
Assistant Front Office Manager Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Assistant Front Office Manager employer: Old Bank Hotel
The Old Bank Hotel is an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal development. With a focus on high standards of hospitality, employees benefit from competitive remuneration, generous holiday allowances, and unique perks such as discounted dining and wellness programmes. Located in a prestigious area, the hotel provides ample opportunities for career growth within the luxury hospitality sector, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Old Bank Hotel. Familiarise yourself with its values, culture, and any recent news. This will help you show your passion for hospitality and make a great impression.
✨Tip Number 2
Practice your interpersonal skills! Since communication is key in this role, try role-playing common scenarios with friends or family. This will help you feel more confident when discussing how you can inspire and motivate your team.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed teams or projects in the past. This will demonstrate your ability to maintain high standards and ensure smooth operations at the reception.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. By applying directly, you’ll not only streamline your application process but also show us that you’re genuinely interested in joining our team.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and how you've gone above and beyond in previous roles. We want to see that positive can-do attitude right from the start!
Highlight Your Leadership Skills:As an Assistant Front Office Manager, you'll be inspiring and motivating others. Make sure to include examples of how you've led teams or coached colleagues in the past. We’re looking for those standout moments that show you can bring out the best in people!
Nail the Details:Attention to detail is key in our industry. Double-check your application for any typos or errors, and ensure it’s well-structured. A polished application reflects your organisational skills, which are super important for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Old Bank Hotel!
How to prepare for a job interview at Old Bank Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to maintaining high standards.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in previous roles. Discuss your approach to coaching and developing staff, as this aligns perfectly with the responsibilities of an Assistant Front Office Manager.
✨Demonstrate Strong Communication Abilities
Practice articulating your thoughts clearly and confidently. Since interpersonal communication is key in this role, consider role-playing common scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Be Organised and Detail-Oriented
Bring along a well-organised portfolio that showcases your previous managerial experience and any relevant achievements. This not only highlights your organisational skills but also shows that you pay attention to detail, which is crucial for the role.
