At a Glance
- Tasks: Welcome guests with a smile and provide top-notch service at our luxury hotel.
- Company: Join the prestigious Old Bank Hotel, part of The Oxford Collection.
- Benefits: Competitive pay, flexible shifts, meals on duty, and discounts at our restaurants.
- Other info: Enjoy 28 days holiday, a paid day off on your birthday, and exciting team awards.
- Why this job: Be part of a dynamic team in a stunning 5-star environment with growth opportunities.
- Qualifications: Strong communication skills, attention to detail, and a passion for hospitality.
The predicted salary is between 13.5 - 13.5 £ per hour.
The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline.
The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.
We offer support, training, and development opportunities to help your career flourish.
We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of the team, we are looking for an exceptional candidate who shares these values.
We are looking for a Receptionist to join our team at the Old Bank Hotel.
Duties & Responsibilities
- Welcome our guests in a friendly and accommodating manner, by telephone or in person.
- Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.
Requirements for the role
- Thrive on welcoming our guests
- Able to work under pressure
- Excellent attention to detail
- Strong organizational skills
- Be fluent in verbal and written English and have strong IT literacy
- A keen willingness to learn
- Experience in a similar 5-star, luxury hotel environment would be beneficial
We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week.
With an OTE up to £13.50 per hour, £28,080.00 per annum, including non-contractual service charge (tronc) and working 40 hours per week (Monday-Sunday rota).
Part-time hours may also be considered.
Receptionist Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Prizes and team awards
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
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Hotel Receptionist in Oxford employer: Old Bank Hotel
The Old Bank Hotel is an exceptional employer, offering a vibrant work culture in the heart of Oxford, where every team member is valued as part of our collective. With a commitment to employee growth through training and development opportunities, we ensure that our staff thrive in a supportive environment while enjoying competitive pay and unique benefits such as meals on duty and discounts at our restaurants. Join us to be part of a luxury hospitality experience that prioritises both employee satisfaction and guest excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Bank Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Bank Hotel
Don't be shy about reaching out to Old Bank Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Bank Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Bank Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
