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- Tasks: Manage customer briefs, ensure specifications are met, and oversee project progress.
- Company: Join a dynamic team at OBF, known for its supportive culture.
- Benefits: Enjoy a competitive salary, generous holiday, and comprehensive benefits package.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Be the key link between clients and production, making a real impact.
- Qualifications: 2-3 years in customer service and strong project management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ashford, United Kingdom
Job Id: 737
# of Openings: 1
Essential Duties and Responsibilities:
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amendments received before passing to production.
- Take verbal and written briefs from clients then process the work in line with the procedures, keeping the line Manager informed of job status and any problem areas.
- Maintain documentary records of all instructions.
- Create accounts and projects on the approval site.
- Back up proof reports and delete released projects.
- Assist and train users to the site's function and help sort issues encountered by users.
- Ensure that work is completed to specifications.
- Identify, record and progress amendments initiated by customers.
- Notify customers immediately where any job expectations are likely to be compromised.
- Ensure artworks are approved by the printer and client before passing to production for repro.
Training:
- Complete all agreed training programmes.
- Identify training opportunities and needs.
Ideal Candidate Attributes:
- Self-motivated and disciplined.
- Must be able to work in a fast-paced environment.
- Able to prioritise and complete work assignments and projects in a timely fashion.
- Project OBF’s image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
Required Skills:
- Strong project management and organisation skills.
- Manages role with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self-aware leader whose style is calm, strong, and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands-on when needed.
- Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team, and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
Experience:
- 2-3 years’ experience in customer service/client facing role.
- 2-3 years’ experience in packaging graphics, design and/or prepress (preferable but not essential).
Benefits Include:
- Competitive salary – DOE
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service)
- 25 days Holiday per year + 8 Bank Holidays
- Enhanced Parental Leave
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
Account Manager in Kent employer: OLBERDING
Contact Detail:
OLBERDING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in packaging and design, so you can speak confidently about how you can contribute.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to convey ideas clearly and listen effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Account Manager in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and project management, and show us how you can meet the specific requirements mentioned in the job description.
Show Off Your Skills: We want to see your strong communication and organisational skills shine through. Use examples from your past experiences to demonstrate how you've effectively managed projects and communicated with clients.
Be Genuine: Let your personality come through in your application. We value authenticity, so don’t be afraid to show us your friendly and caring side. This will help us see how you fit into our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at OLBERDING
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the Account Manager role. Familiarise yourself with the essential duties and responsibilities listed in the job description. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Prepare Real-Life Examples
Think of specific examples from your past work that demonstrate your project management and customer service skills. Be ready to discuss how you've handled client briefs, managed expectations, or resolved issues. This will show the interviewer that you can apply your experience to their needs.
✨Show Your Communication Skills
Effective communication is key for an Account Manager. During the interview, practice active listening and respond thoughtfully. Use clear and concise language to explain your points, and don’t hesitate to ask clarifying questions if needed. This will showcase your ability to communicate effectively with clients and team members.
✨Demonstrate Your Passion for Customer Service
Make it clear that you have a customer service mindset. Share stories that highlight your dedication to servicing clients and your ability to maintain strong relationships. This will resonate well with the company’s values and show that you’re genuinely interested in helping their clients succeed.