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- Tasks: Manage customer briefs and ensure projects meet specifications with a focus on quality.
- Company: Join a dynamic team at OBF, known for its supportive and inclusive culture.
- Benefits: Enjoy a competitive salary, generous holiday, and a comprehensive benefits package.
- Other info: Thriving environment with opportunities for personal and professional growth.
- Why this job: Be the bridge between clients and production, making a real impact in packaging design.
- Qualifications: 2-3 years in customer service and strong project management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Position: Account Manager
Location: Ashford, United Kingdom
Job Id: 737
# of Openings: 1
Essential Duties and Responsibilities:
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amendments received before passing to production.
- Take verbal and written briefs from clients then process the work in line with the procedures, keeping the line manager informed of job status and any problem areas.
- Maintain documentary records of all instructions.
Approval Site:
- Create accounts and projects on the approval site.
- Back up proof reports and delete released projects.
- Assist and train users to the site's function and help sort issues encountered by users.
- Ensure that work is completed to specifications.
- Identify, record and progress amendments initiated by customers.
- Notify customers immediately where any job expectations are likely to be compromised.
- Ensure artworks are approved by the printer and client before passing to production for repro.
Training:
- Complete all agreed training programmes.
- Identify training opportunities and needs.
Ideal Candidate Attributes:
- Self-motivated and disciplined.
- Must be able to work in a fast-paced environment.
- Able to prioritise and complete work assignments and projects in a timely fashion.
- Project OBF’s image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
Required Skills:
- Strong project management and organisation skills.
- Manages role with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self-aware leader whose style is calm, strong, and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands-on when needed.
- Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team, and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
Experience:
- 2-3 years’ experience in customer service/client facing role.
- 2-3 years’ experience in packaging graphics, design and/or prepress (preferable but not essential).
Benefits Include:
- Competitive salary – DOE
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service)
- 25 days Holiday per year + 8 Bank Holidays
- Enhanced Parental Leave
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
Account Manager in Ashford employer: OLBERDING
Contact Detail:
OLBERDING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management and customer service. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring a portfolio of your previous work, especially if it relates to packaging graphics or client projects. We want to see how you’ve tackled challenges and delivered results in past roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe it’s a great way to keep you top of mind for the hiring team.
We think you need these skills to ace Account Manager in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and project management, and don’t forget to mention any relevant skills that match the job description!
Show Off Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. Demonstrate your ability to convey information logically and systematically – it’ll show us you’re a great fit!
Be Genuine and Friendly: We love candidates who can project a friendly and caring image. Let your personality shine through in your application! A touch of warmth can go a long way in making a memorable impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at OLBERDING
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the Account Manager role. Familiarise yourself with the essential duties and responsibilities listed in the job description. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Prepare Real-Life Examples
Think of specific instances from your past work where you've demonstrated strong project management, customer service, or communication skills. Be ready to share these examples during the interview to showcase your experience and how it relates to the role.
✨Show Your Customer Service Mindset
Since this role requires a passion for servicing clients, be prepared to discuss how you've gone above and beyond for customers in previous positions. Highlight your ability to maintain a positive attitude and resolve issues effectively, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.