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- Tasks: Manage customer accounts, ensuring their needs are met and projects run smoothly.
- Company: Join a dynamic team at a leading packaging and design company in Hull.
- Benefits: Enjoy a competitive salary, generous holiday, and a comprehensive benefits package.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients and make a real difference in their projects.
- Qualifications: Experience in customer service and strong project management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Position: Account Manager
Location: Hull, United Kingdom
Essential Duties and Responsibilities:
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amendments received before passing to production.
- Take verbal and written briefs from clients then process the work in line with the procedures, keeping the line manager informed of job status and any problem areas.
- Maintain documentary records of all instructions.
- Create accounts and projects on the approval site.
- Back up proof reports and delete released projects.
- Assist and train users to the site’s function and help sort issues encountered by users.
- Ensure that work is completed to specifications.
- Identify, record and progress amendments initiated by customers.
- Notify customers immediately where any job expectations are likely to be compromised.
- Ensure artworks are approved by the printer and client before passing to production for reprint.
- Complete all agreed training programmes.
- Identify training opportunities and needs.
Ideal Candidate Attributes:
- Self-motivated and disciplined.
- Must be able to work in a fast-paced environment.
- Able to prioritise and complete work assignments and projects in a timely fashion.
- Projects OBF’s image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
Required Skills:
- Strong project management and organisation skills.
- Manages role with finesse and diplomacy, with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self-aware leader whose style is calm, strong and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands-on when needed.
- Demonstrates excellent communication ability using strong listening skills and a logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
Experience:
- 2-3 years’ experience in customer service/client facing role.
- 2-3 years’ experience in packaging graphics, design and/or prepress (preferable but not essential).
Benefits:
- Competitive salary – DOE.
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service).
- 25 days Holiday per year + 8 Bank Holidays.
- Enhanced Parental Leave.
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
Account Manager employer: OLBERDING
Contact Detail:
OLBERDING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role and ask if they know anyone hiring. You'd be surprised how many opportunities come from a simple chat!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can meet their specific needs.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Account Managers and refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and project management, and show us how you can meet the specific requirements mentioned in the job description.
Showcase Your Communication Skills: Since effective communication is key for this role, use clear and concise language in your application. We want to see how you can articulate your thoughts and experiences, so don’t hold back on demonstrating your writing skills!
Be Detail-Oriented: Pay attention to the details when filling out your application. Ensure all fields are completed and double-check for any typos or errors. This reflects your ability to manage tasks accurately, which is crucial for an Account Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your info!
How to prepare for a job interview at OLBERDING
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the Account Manager role. Familiarise yourself with the essential duties and responsibilities listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. During the interview, demonstrate your ability to listen actively and articulate your thoughts clearly. Use examples from your past experiences where you successfully managed client relationships or resolved issues, highlighting your strong communication abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you had to prioritise tasks or manage client expectations. Prepare concise stories that showcase your project management skills and how you maintained high standards under tight deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Account Manager position. It’s a great way to demonstrate your enthusiasm and commitment to the role.