At a Glance
- Tasks: Manage customer orders, ensure project specifications, and handle client communications.
- Company: Join the Olberding Brand Family, a caring and innovative company since 1919.
- Benefits: Enjoy competitive salary, flexible work schedules, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with opportunities for social events and career growth.
- Why this job: Be part of a dynamic team that values creativity and client relationships.
- Qualifications: 2-3 years in customer service and strong project management skills required.
The predicted salary is between 30000 - 40000 € per year.
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused first on caring for people. We believe that by valuing our employees, they in turn are inspired to champion our clients and the brands they bring to life. We have a variety of services which help our CPG clients engage consumers through graphic design and execution. We Design, Optimize and Protect brands. There are over 400 of us across the US, Europe and Asia.
Essential Duties and Responsibilities
- Customer Order Entry: Take customer briefs and written orders. Identify customer requirements, including full technical specifications. Raise job tickets with all relevant details ensuring all fields are completed. Request technical validation on all new jobs and amends received before passing to production. Take verbal and written briefs from client then process the work in line with the procedures, keeping the line Manager informed of job status and any problem areas. Maintain documentary records of all instructions.
- Approval Site: Create accounts and projects on the approval site. Back up proof reports and delete released projects. Assist and train users to the site's function and help sorting issues encountered by users.
- Progressing Jobs: Ensure that work is completed to specifications. Identify, record and progress and amendments initiated by customers. Notify customers immediately where any job expectations are likely to be compromised. Handle all customer queries promptly. Ensure artworks are approved by the printer and client before passing to production for repro.
- Training: Complete all agreed training programmes. Identify training opportunities and needs.
Ideal Candidate Attributes
- Self‑motivated and disciplined.
- Must be able to work in a fast‑paced environment.
- Able to prioritize and complete work assignments and projects in timely fashion.
- Project OBF's image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
Required Skills
- Strong project management and organization skills.
- Manages role with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self‑aware leader whose style is calm, strong, and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands‑on when needed.
- Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team, and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
Experience
- 2-3 years' experience in customer service/client facing role.
- 2-3 years' experience in packaging graphics, design and/or prepress (preferable but not essential).
Benefits Include
- Competitive salary – DOE
- Flexible work schedules/remote working
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service)
- 25 days Holiday per year + 8 Bank Holidays
- Social events
- Cycle 2 Work
- Enhanced Parental Leave
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
Account Manager employer: Olberding Brand Family
The Olberding Brand Family, a family-owned company with a rich history since 1919, prioritises the well-being of its employees, fostering a supportive and collaborative work culture in Hull. With a commitment to employee growth through training opportunities and a competitive benefits package, including flexible working arrangements and generous holiday allowances, we empower our team to excel in their roles while championing our clients' brands.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to project management and customer service. Think of examples from your past roles that highlight your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and project management, as these are key for us. Show how your skills align with our values and the specific duties mentioned in the job description.
Showcase Your Communication Skills:Since effective communication is crucial for this role, use clear and concise language in your application. We want to see that you can articulate your thoughts well, so don’t shy away from demonstrating your writing prowess!
Highlight Relevant Experience:Be sure to emphasise any previous roles where you've managed client relationships or worked in a fast-paced environment. We love seeing candidates who can bring their past experiences to the table, especially in packaging graphics or design.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family!
How to prepare for a job interview at Olberding Brand Family
✨Know Your Stuff
Before the interview, make sure you understand the company’s services and how they engage consumers through graphic design. Familiarise yourself with their brand values and be ready to discuss how your skills align with their mission of caring for people.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your project management and customer service skills. Highlight situations where you successfully handled client briefs or resolved issues, as this will show you can thrive in a fast-paced environment.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the company. Inquire about their training programmes or how they support employees in maintaining high standards of customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
During the interview, let your genuine personality shine through. The Olberding Brand Family values authenticity, so being friendly and approachable will resonate well. Remember, they’re looking for someone who takes pride in their work and can build strong relationships with clients.
