At a Glance
- Tasks: Lead strategic initiatives and drive operational excellence in the crypto space.
- Company: Join OKX, a leading crypto exchange shaping the future of finance.
- Benefits: Competitive pay, healthcare, learning opportunities, and team events.
- Other info: Collaborate with top professionals and grow your career in a dynamic industry.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: 5-10 years in operations or strategy within fintech or crypto.
The predicted salary is between 60000 - 80000 £ per year.
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is entering an important phase of development. We are seeking a hands‑on Chief Operating Officer (COO) to partner with the local CEO in executing the future UK strategy and developing the operating model.
About The Role
As UK Chief Operating Officer, you will operate at the intersection of strategy, operations, product and regulatory market structure, combining commercial judgement with hands‑on execution. This is not a conventional crypto operations or strategy role. You will work closely with the local CEO and as part of a lean local leadership team, acting as an integrator who drives delivery across global stakeholders rather than managing large local teams.
You will translate high‑level business objectives into clear execution plans, operating rhythms, KPIs and measurable outcomes. Your focus will include supporting the regulatory and licensing readiness, future operating‑model development, market positioning and the assessment of potential future products and services. Any future operational build‑out, product expansion or implementation of the prospective UK strategy will remain subject to applicable regulatory requirements and the receipt of any necessary approvals.
What You’ll Be Doing
- Lead high‑impact strategic initiatives, including business planning, organisational design, market positioning and development of the prospective UK operating model.
- Translate strategic objectives into detailed execution plans, operating rhythms and delivery milestones, and personally drive them through to completion across global functions.
- Develop and track operational KPIs covering regulatory readiness, delivery progress, customer outcomes, cost efficiency and risk management.
- Support the local CEO and partner with leadership teams on strategic planning, prioritisation and execution.
- Support the development of the prospective UK commercial strategy, including market positioning, client acquisition and potential growth opportunities.
- Identify initiatives that could deliver measurable revenue and margin improvement in the future, including potential enhancements to pricing, products and the client funnel.
- Develop commercial operating rhythms, including targets, forecasts and performance reviews, to connect future ambitions with execution.
- Ensure that commercial plans are appropriately sequenced and remain subject to applicable regulatory requirements and approvals.
Strategic Execution & Delivery
- Own day‑to‑day delivery across cross‑functional workstreams, navigating operational detail and resolving delivery challenges directly.
- Design and develop operational processes, governance arrangements and delivery disciplines required to support the prospective UK business.
- Establish operational and organisational readiness for licensing milestones, regulatory reviews and potential future product or service launches.
- Coordinate dependencies across local and global teams to ensure plans are realistic, appropriately governed and capable of implementation if the necessary approvals are obtained.
Regulatory & Risk Management
- Work closely with Legal, Compliance and Risk teams to support licensing workstreams, regulatory reviews, audits and supervisory engagement.
- Support the design and embedding of applicable UK regulatory standards into prospective operational workflows.
- Help establish effective first‑line ownership of operational risks, controls, risk registers, incident‑management processes and governance documentation.
- Ensure that strategic and operational plans do not assume the outcome of any pending regulatory application or approval process.
- Contribute to the assessment, definition and prioritisation of the prospective UK product roadmap, working closely with Product and Engineering teams.
- Help assess whether potential products and services are appropriate for the UK market, customer base and regulatory environment.
- Support operational readiness and internal alignment for potential future product development, localisation and launch.
- Ensure that no future product or service is implemented without the necessary internal governance and regulatory approvals.
Data, Analytics & AI
- Help develop data, analytics and AI capabilities to support client insights, executive decision‑making, KPI improvement and future client‑funnel optimisation.
- Promote the responsible and effective use of data and technology within applicable legal, regulatory and risk‑management frameworks.
Cross‑functional Collaboration & Industry Engagement
- Partner closely with Product, Engineering, Compliance, Legal, Marketing and Customer Operations teams locally and globally.
- Represent the prospective UK business credibly in digital‑asset discussions, including regulatory, policy and market‑structure developments.
- Support constructive engagement with relevant industry participants and stakeholders, as appropriate.
- Foster a culture of collaboration, transparency, accountability and disciplined execution across global teams.
What We Look For In You
- 5‑10+ years of experience across operations and strategy in crypto, digital assets, fintech or high‑growth regulated financial services – for example as Head of Operations, Head of Strategy, COO, Chief of Staff or a similarly broad leadership role.
- Comfortable in fast‑paced, high‑growth environments; high‑performance and entrepreneurial mindset.
- Demonstrated experience helping build, scale or transform a digital asset, fintech or high‑growth financial services business.
- Strong commercial acumen with a demonstrated track record of driving revenue growth, market share expansion or P&L improvement through pricing, product and funnel optimisation.
- A hands‑on operator, equally comfortable setting strategy and rolling sleeves up in the operational detail of day‑to‑day delivery within a lean team.
- Strong understanding of the UK crypto and digital assets landscape, including retail, institutional and payments sectors.
- Proven ability to manage risk, drive cross‑functional execution and build scalable operational processes.
- Strong commercial judgement, leadership, and stakeholder management skills; fluent in English with excellent communication abilities.
- Bachelor's degree in business, finance, economics, or a related field.
What Will Make You Stand Out
- Experience in a licensed or licensing‑stage crypto, fintech or financial institution in the UK, including direct exposure to FCA regulatory engagement.
- Track record of P&L ownership and commercial performance improvement in a fintech or digital assets business.
- Demonstrated success launching and scaling 0→1 products in regulated or rapidly evolving markets.
- Experience establishing data, analytics or AI capabilities to drive commercial and operational decision‑making.
- Credibility as a market participant in UK digital asset regulatory, policy and market structure discussions.
Why Join OKX?
- Play a pivotal role in building a credible, well‑governed and locally accountable crypto business.
- Shape the direction of a business at the stage where the right person can have meaningful impact.
- Collaborate with world‑class professionals in a high‑growth industry.
- Competitive compensation and benefits.
Ready to Reshape Finance?
At OKX, we're on a mission to make crypto accessible, secure, and transformative for the next billion users. Join us and help shape the future of finance. Apply now!
- L&D programs and Education subsidy for employees' growth and development.
- Various team building programs and company events.
- Comprehensive healthcare schemes for employees and dependents.
Notice: All official OKX vacancies are published on this website. While roles may appear on selected third‑party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice.
Head of Business Operations / COO employer: OKX
At OKX, we pride ourselves on being a forward-thinking employer that champions innovation and diversity in the rapidly evolving crypto landscape. Our London office offers a vibrant work culture where collaboration and personal growth are at the forefront, providing employees with unique opportunities to lead impactful projects in a supportive environment. With a commitment to our core values and a focus on employee well-being, OKX is an excellent place for those looking to make a meaningful contribution in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Operations / COO
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like OKX.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like OKX.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Head of Business Operations / COO
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to OKX.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of OKX. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at OKX
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with OKX, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at OKX, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for OKX could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at OKX as they’re likely seeking a candidate who can enhance their workplace culture.
