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- Tasks: Lead onboarding and drive product adoption for Oktopost's innovative solutions.
- Company: Join Oktopost, a fast-paced startup revolutionising B2B marketing with top-tier clients.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a new team making a real impact in customer success and product engagement.
- Qualifications: 2-5 years in customer consultation roles; strong communication and project management skills required.
- Other info: Experience with B2B SaaS and data literacy is a plus; Salesforce knowledge preferred.
The predicted salary is between 28800 - 48000 £ per year.
Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI).
We are seeking a highly driven and well-organized Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for EMEA. You will become the ‘go-to’ cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You’ll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.
Responsibilities- Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
- Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
- Collaborate with account managers to drive product adoption and usage in line with customer goals.
- Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
- Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
- Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
- Participate as a product domain expert at Oktopost customer events.
- Follow and continually execute the Oktopost process for Solution Managers.
- 2-5 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
- Proven experience in increasing product adoption through consultative methods and expert product knowledge.
- Experience in managing internal projects.
- Experience working with B2B SaaS products.
- Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
- Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement.
- Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
- Exceptional presentation, verbal, and written communication skills.
- Highly organized, with an ability to track your time and tasks to a high standard.
- Experience in project management is a plus.
- Knowledge of employee advocacy and/or the B2B Social Media environment is a plus.
- Knowledge of CRMs & Marketing Automation Products is desired.
- Experience with Salesforce is a plus.
Solutions Manager employer: Oktopost
Contact Detail:
Oktopost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Manager
✨Tip Number 1
Familiarise yourself with Oktopost's product suite and its unique features. Understanding how the platform helps B2B marketers manage social media will allow you to speak confidently about its benefits during interviews.
✨Tip Number 2
Network with current or former employees of Oktopost on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully driven product adoption or enhanced customer engagement. Tailoring your stories to align with Oktopost's goals will demonstrate your fit for the Solutions Manager role.
✨Tip Number 4
Stay updated on trends in B2B social media and customer success strategies. Showing that you're knowledgeable about the industry will not only impress the hiring team but also highlight your commitment to continuous learning.
We think you need these skills to ace Solutions Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer consultation roles, particularly in solutions management or customer success. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences where you've successfully driven product adoption and how you can contribute to Oktopost's goals.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application materials are well-written and free of errors. Consider including examples of presentations or documentation you've created in previous roles.
Highlight Data Literacy: Emphasise your ability to interpret customer data and use it to inform strategies. Provide examples of how you've used data to enhance customer engagement or drive product adoption in past positions.
How to prepare for a job interview at Oktopost
✨Showcase Your Customer Success Experience
Make sure to highlight your previous roles in customer consultation or success. Share specific examples of how you've driven product adoption and improved customer satisfaction, as this aligns perfectly with what Oktopost is looking for.
✨Demonstrate Data Literacy
Prepare to discuss how you've used data to inform your strategies in past roles. Being able to interpret customer data and translate it into actionable insights will be crucial for the Solutions Manager position.
✨Familiarise Yourself with Oktopost's Product Suite
Before the interview, take some time to understand Oktopost's products and their impact on B2B marketing. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to customer success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you've successfully onboarded clients or enhanced their experience, and be ready to share those stories.
