At a Glance
- Tasks: Lead onboarding and drive customer success with our innovative social media platform.
- Company: Join Oktopost, a dynamic team transforming B2B marketing through social media.
- Benefits: Enjoy flexible work, private healthcare, and a monthly allowance for expenses.
- Other info: Experience growth and innovation in a supportive, collaborative environment.
- Why this job: Be part of a passionate team making a real impact in the B2B social space.
- Qualifications: 2-6 years in customer consultation roles with strong communication and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel. Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.
We are seeking a highly driven and well-organized Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for EMEA. You will become the ‘go-to’ cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You’ll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.
What you'll do:
- Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
- Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
- Collaborate with account managers to drive product adoption and usage in line with customer goals.
- Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
- Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
- Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
- Participate as a product domain expert at Oktopost customer events.
- Follow and continually execute the Oktopost process for Solution Managers.
What we're looking for:
- 2-6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
- Proven experience in increasing product adoption through consultative methods and expert product knowledge.
- Experienced in managing internal projects.
- Experience working with B2B SaaS products.
- Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
- Strong ability to drive customer action through best-in-practice advice.
- Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement.
- Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
- Exceptional presentation, verbal, and written communication skills.
- Highly organized, with an ability to track your time and tasks to a high standard.
- Experience in project management is a plus.
- Knowledge of social media analytics and/or the B2B Social Media environment is a plus.
- Knowledge of Sandler is a plus.
- Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus.
Job benefits:
- Professional growth: Formal learning & development programme including Sandler Sales certification.
- Work-life balance: Flexible hybrid setup (3 days in-office, London).
- Perks & benefits: Private healthcare, company socials, wellness programs.
- Days off: Vacation days + one Friday off every month (MyDay) + flexible vacation day policy.
- Monthly Allowance: $100 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.
At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact. No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.
We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.
Solutions manager employer: Oktopost
Oktopost is an exceptional employer that champions a dynamic work culture, offering flexibility through a hybrid model that empowers employees to balance their professional and personal lives. With uncapped earnings and premium benefits, we prioritise your financial success while fostering growth opportunities that allow you to excel in your B2B SaaS sales career. Join us to be part of a forward-thinking team that values innovation and collaboration in driving the social media revolution for top brands.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oktopost. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oktopost before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oktopost:Your cover letter is your chance to shine! Tell us why you want to work at Oktopost specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oktopost!
How to prepare for a job interview at Oktopost
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
