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- Tasks: Lead onboarding and drive customer success with our innovative social media platform.
- Company: Join Oktopost, a dynamic team transforming B2B marketing through social media.
- Benefits: Enjoy flexible work, private healthcare, and a monthly allowance for expenses.
- Why this job: Be part of a passionate team making a real impact in the B2B social space.
- Qualifications: 2-6 years in customer consultation roles with strong communication and project management skills.
- Other info: Experience growth and innovation in a supportive, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel. Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.
We are seeking a highly driven and well-organized Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for EMEA. You will become the ‘go-to’ cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You’ll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.
What you'll do:
- Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
- Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
- Collaborate with account managers to drive product adoption and usage in line with customer goals.
- Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
- Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
- Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
- Participate as a product domain expert at Oktopost customer events.
- Follow and continually execute the Oktopost process for Solution Managers.
What we're looking for:
- 2-6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
- Proven experience in increasing product adoption through consultative methods and expert product knowledge.
- Experienced in managing internal projects.
- Experience working with B2B SaaS products.
- Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
- Strong ability to drive customer action through best-in-practice advice.
- Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement.
- Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
- Exceptional presentation, verbal, and written communication skills.
- Highly organized, with an ability to track your time and tasks to a high standard.
- Experience in project management is a plus.
- Knowledge of social media analytics and/or the B2B Social Media environment is a plus.
- Knowledge of Sandler is a plus.
- Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus.
Job benefits:
- Professional growth: Formal learning & development programme including Sandler Sales certification.
- Work-life balance: Flexible hybrid setup (3 days in-office, London).
- Perks & benefits: Private healthcare, company socials, wellness programs.
- Days off: Vacation days + one Friday off every month (MyDay) + flexible vacation day policy.
- Monthly Allowance: $100 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.
At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact. No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.
We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.
Solutions manager employer: Oktopost
Contact Detail:
Oktopost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Oktopost on LinkedIn, and ask them about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the product inside out. Dive into Oktopost’s features and think about how you can help customers succeed with them. Show us you’re not just a candidate, but a potential Solutions Manager who can drive real value!
✨Tip Number 3
Practice your presentation skills! As a Solutions Manager, you'll need to communicate effectively. Create a mock presentation about a product feature and present it to a friend or family member. This will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Oktopost team!
We think you need these skills to ace Solutions manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and solutions management. We want to see how your skills align with what we’re looking for at Oktopost!
Showcase Your Expertise: Don’t hold back on demonstrating your knowledge of B2B SaaS products and social media analytics. We love candidates who can show us their understanding of the industry and how they can drive product adoption.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity and organisation, so make sure your key achievements and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oktopost
✨Know Your Product Inside Out
As a Solutions Manager, you'll need to be the 'go-to' expert on the Oktopost product suite. Make sure you thoroughly understand its features and benefits, and be ready to discuss how it can drive customer success. Familiarise yourself with recent updates and think about how they can enhance customer value.
✨Showcase Your Consultative Skills
During the interview, demonstrate your ability to adopt a consultative approach. Share examples of how you've successfully increased product adoption in previous roles. Highlight your experience in interpreting customer data and using it to inform your strategies—this will show that you can drive customer action effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life customer scenarios. Prepare by thinking of specific situations where you've led onboarding processes or developed training materials. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Build Rapport with Interviewers
Oktopost values collaboration and strong internal relationships. During your interview, focus on building rapport with your interviewers. Be personable, ask insightful questions about the team dynamics, and express your enthusiasm for working collaboratively to drive customer success.
