Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead onboarding and drive customer success with Oktopost's innovative product suite.
- Company: Join Oktopost, a leader in B2B social media management with a stellar team.
- Benefits: Enjoy flexible work, private healthcare, and a monthly allowance for expenses.
- Why this job: Make a real impact by helping top brands succeed in their social media strategies.
- Qualifications: 2-6 years in customer consultation roles with strong communication and project management skills.
- Other info: Be part of a dynamic team with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Solutions Manager or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel. Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.
We are seeking a highly driven and well-organized Solutions Manager to join our Customer Success team. This role reports to our Solutions Management Team Lead for EMEA. You will become the ‘go-to’ cross domain expert with the Oktopost product suite, with the aim to drive customer adoption and value through a consultative approach, and leverage this via highly tailored training and consultative sessions. You’ll be joining a relatively new team at Oktopost and will play a crucial role as we build and evolve this department to deliver exceptional customer value from the Oktopost product.
What you’ll do:
- Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
- Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
- Collaborate with account managers to drive product adoption and usage in line with customer goals.
- Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
- Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
- Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
- Participate as a product domain expert at Oktopost customer events.
- Follow and continually execute the Oktopost process for Solution Managers.
What we’re looking for:
- 2-6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
- Proven experience in increasing product adoption through consultative methods and expert product knowledge.
- Experienced in managing internal projects.
- Experience working with B2B SaaS products.
- Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
- Strong ability to drive customer action through best-in-practice advice.
- Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement.
- Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
- Exceptional presentation, verbal, and written communication skills.
- Highly organized, with an ability to track your time and tasks to a high standard.
- Experience in project management is a plus.
- Knowledge of social media analytics and/or the B2B Social Media environment is a plus.
- Knowledge of Sandler is a plus.
- Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus.
Professional growth: Formal learning & development programme including Sandler Sales certification.
Work-life balance: Flexible hybrid setup (3 days in-office, London).
Perks & benefits: Private healthcare, company socials, wellness programs.
Days off: Vacation days + one Friday off every month (MyDay) + flexible vacation day policy.
Monthly Allowance: $100 per month expense account.
Inspiration: Work with leading B2B brands and a team of top-notch professionals.
Can’t find the position you’re looking for? We’re always on the lookout for talented people to join Oktopost, feel free to send your resume to jobs@oktopost.com or drop us a line.
Solutions Manager employer: Oktopost Technologies
Contact Detail:
Oktopost Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Solutions Manager role.
✨Tip Number 2
Prepare for those interviews by researching Oktopost and its products inside out. We want to see your passion for social media management and how you can drive customer success with our platform!
✨Tip Number 3
Showcase your consultative skills during interviews. Think of examples where you've increased product adoption or enhanced customer engagement. We love hearing about real-life experiences that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals who are ready to make an impact at Oktopost.
We think you need these skills to ace Solutions Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Manager role. Highlight your experience in customer success and solutions management, and show us how your skills align with what we're looking for at Oktopost.
Showcase Your Expertise: We want to see your knowledge in action! Include examples of how you've driven product adoption and enhanced customer engagement in previous roles. This will help us understand your consultative approach and how you can add value to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application more efficiently. We can't wait to hear from you!
How to prepare for a job interview at Oktopost Technologies
✨Know Your Product Inside Out
As a Solutions Manager, you'll need to be the expert on Oktopost's product suite. Make sure you thoroughly understand its features and benefits, and be ready to discuss how they can drive customer success. Familiarise yourself with recent updates and think about how they can enhance customer value.
✨Showcase Your Consultative Skills
During the interview, demonstrate your ability to adopt a consultative approach. Prepare examples of how you've successfully increased product adoption in previous roles. Highlight your experience in tailoring training sessions and consultations to meet specific customer needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive customer action. Think of situations where you've had to manage internal projects or collaborate with different teams. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Your Communication Skills
Strong communication is key for a Solutions Manager. Prepare to showcase your verbal and written skills by discussing how you've created high-quality customer-facing assets like presentations and training materials. Consider sharing a brief example of a successful presentation or training session you've led.