Senior Technical Account Manager - Auth0

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

The Team Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, best practices, and make recommendations to continuously innovate around identity and security. As our customers’ strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.

The Opportunity: A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value and for their ability to understand the code that makes up identity authentication pipelines. The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business‑to‑consumer (B2C), and general CIAM applications. The opportunity is to guide some of the world’s largest companies in their strategic identity journey while being an Auth0 champion.

What You’ll Be Doing:

• Fully own the account management function as an Auth0 TAM, covering both business and technical aspects.
• Advise customers on best practices and product adoption in a post‑sales capacity.
• Interact with personas such as CISO, Product Owner, CMO, developers, etc., managing a portfolio of strategic accounts.
• Maintain a deep interest in the security space and CIAM trends.
• Earn customer trust by understanding their goals and use cases, recommending best practices and configuration enhancements.
• Focus on increasing subscription adoption, customer satisfaction, and retention.
• Review customer architectures and Auth0 configurations to enhance security posture and ROI as new features are released.
• Establish strong personal relationships with key account decision‑makers and stakeholders.
• Build strong internal relationships in a collaborative team.
• Participate in content creation for internal and external enablement of staff and customers.

What You’ll Bring To The Role:

• 7+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (TAM) or comparable role in the IAM space.
• Working proficiency in core IAM areas: identity federation protocols (SAML 2.0, WS‑Federation, OAuth, OpenID Connect, etc.), legacy and hybrid applications, enterprise and consumer SaaS deployments, security and performance monitoring, and third‑party integrations (SEIM, MDM, WAF, etc.).
• Familiarity with IAM solution providers is strongly desired.
• Strong background in Technical Account Management, Consulting, Product Management, Solution Architecture, or a similar role.
• Understanding of software development practices (SDLC, CI/CD, containerization, etc.).
• Ability to code in JavaScript.
• Understanding of identity technologies such as encryption, PKI, RSA, etc.
• Strong business acumen and a history of success owning enterprise customer relationships and escalations.
• Excellent communication skills, able to set expectations and communicate goals at all organizational levels.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• Position will be located in London or Barcelona with up to 50% travel.
• BA/BS/MS or related discipline or equivalent work experience required.

Compensation: Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE will depend on your skills, qualifications, experience, and work location. Okta offers equity where applicable and comprehensive healthcare coverage, paid time off, and parental leave in accordance with our plans and policies. The OTE range for this position is between £104,000—£143,000 GBP.

Benefits: Amazing benefits, making social impact, developing talent and fostering connection & community at Okta. Okta cultivates a dynamic work environment, providing the best tools, technology, and benefits to empower our employees to work productively in a setting that best suits their needs. Each organization is unique in its flexibility and mobility, enabling employees to be their most creative and successful selves, regardless of where they live. Some roles may require travel to one of our office locations for in‑person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this form to request an accommodation.

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