At a Glance
- Tasks: Build strategic partnerships and solve complex technical challenges for top enterprise clients.
- Company: Join Okta, the leader in identity management, shaping a secure digital world.
- Benefits: Competitive salary, equity options, comprehensive healthcare, and generous paid time off.
- Other info: Hybrid role with excellent career growth and a vibrant global community.
- Why this job: Make a real impact by securing identities in a rapidly evolving tech landscape.
- Qualifications: 8+ years in IT, with experience in identity management and strong communication skills.
The predicted salary is between 93600 - 154000 £ per year.
Secure Every Identity, from AI to Human. Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta: The World’s Identity Company™
About Okta & The TAM Team
Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust Okta to power their identity journeys. The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment.
What You’ll Be Doing
- Strategic Customer Partnership & Influence
- Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).
- Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.
- Adoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.
- Complex Problem Resolution & Advocacy
- Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.
- Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.
- Cross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction.
- Thought Leadership & Team Enablement
- Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.
- Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.
- Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.
Workforce Identity Solutions You Will Support
You will provide deep technical guidance across Okta's comprehensive Workforce Identity lifecycle:
- IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- IGA: Lifecycle Management and Okta Identity Governance (OIG).
- PAM: Privileged Access Management.
- ITDR: Identity Security Posture Management and Identity Threat Protection.
What You'll Bring to the Role
Experience & Education
- 8+ years of related professional IT experience (or 6+ years with a Master’s degree).
- 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.
- 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.
- Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience).
- Certifications: Okta Certified, CISSP, or equivalent certifications are highly preferred.
Technical Mastery (Workforce Identity Focus)
- Okta Architecture: Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
- Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).
- Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols.
- Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory).
- SaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box).
- Code Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements.
Communication & Leadership
- Executive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences.
- Boundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders.
Location
This is a hybrid role. The ideal candidate will reside within 50 miles of our France office (Paris) or London office.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
Sr. Technical Account Manager, Okta Strategic Customers in London employer: Okta
Okta is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive healthcare coverage, generous financial incentives, and ample opportunities for professional growth, making it an ideal place for those seeking a rewarding career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Technical Account Manager, Okta Strategic Customers in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Okta or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Okta.
✨Tap into Online Developer Communities
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We think you need these skills to ace Sr. Technical Account Manager, Okta Strategic Customers in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Okta.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Okta and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Okta
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Okta uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
