At a Glance
- Tasks: Provide top-notch IT support for employees across EMEA, both onsite and remotely.
- Company: Join Okta, a leader in identity management with a vibrant work culture.
- Benefits: Enjoy generous paid time off, 401k matching, and comprehensive healthcare coverage.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a difference.
- Qualifications: 1-2 years in IT support, experience with Mac, Windows, and SaaS systems.
The predicted salary is between 30000 - 40000 £ per year.
Okta is looking for an IT Support Engineer to provide onsite and remote technical support for employees across EMEA. The ideal candidate should have experience supporting internal or external customers in an IT Service Desk environment, Mac and Windows devices, and SaaS-based systems.
Requirements:
- 1-2+ years supporting internal or external customers in an IT Service Desk environment
- 2+ years experience supporting Mac and Windows devices
- 2+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
- 1+ years supporting video conferencing systems preferable
Benefits:
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Comprehensive healthcare coverage and financial benefits
- Paid time off
- Parental leave
IT Support Engineer, EMEA employer: Okta
At Okta, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Support Engineer in the EMEA region, you'll benefit from generous paid time off, comprehensive healthcare coverage, and robust employee growth opportunities, all while working in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer, EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Okta on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills with real-life examples from our experience.
✨Tip Number 3
Don’t forget to highlight our SaaS experience! Make sure we can discuss how we've managed user access and supported various systems, as this is key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match what Okta is looking for.
We think you need these skills to ace IT Support Engineer, EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Service Desk environments, especially with Mac and Windows devices. We want to see how your skills match up with what we're looking for!
Showcase Your SaaS Experience:Since we’re all about SaaS, don’t forget to mention any relevant experience you have managing user access and roles in SaaS-based systems. This will really help us see your fit for the role.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Okta
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows devices, as well as the SaaS systems you'll be working with. Be ready to discuss specific tools you've used and how you've supported users in the past.
✨Showcase Your Customer Service Skills
Since this role involves supporting internal and external customers, prepare examples that highlight your experience in an IT Service Desk environment. Think about times when you went above and beyond to help a user solve their issue.
✨Familiarise Yourself with Video Conferencing Tools
If you have experience with video conferencing systems, be sure to mention it! If not, do a bit of research on popular platforms and be prepared to discuss how you would support users with these tools.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the tools they use, and their approach to IT support. This shows you're genuinely interested and helps you assess if it's the right fit for you.
