At a Glance
- Tasks: Lead regional execution of Customer First strategies and improve customer success metrics.
- Company: Join Okta, a leading tech company in London with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact on customer success and drive innovative strategies in a dynamic environment.
- Qualifications: Experience with CRM/CS platforms and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Okta in London is seeking a Senior Manager, Customer First Operations, EMEA.
You will partner with Global Operations and lead the regional execution of Customer First strategies across CX, TAM, and renewals.
The role requires strong analytical skills, collaboration across functions, and a sustained focus on improving NRR through standardized operating rhythms.
The ideal candidate will have deep CRM/CS platform experience (Salesforce. com, Gainsight) and a proven ability to drive scaling #J-18808-Ljbffr
We think you need these skills to ace EMEA Customer Success Operations Lead
Analytical Skills
Collaboration
Customer Experience (CX)
Technical Account Management (TAM)
Renewals Management
Standardised Operating Rhythms
CRM Platform Experience
