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- Tasks: As a Technical Account Manager, you'll guide customers on best practices and product adoption.
- Company: Join Okta, the leader in identity solutions, transforming digital security for businesses worldwide.
- Benefits: Enjoy a flexible work environment with top-notch tools and benefits tailored to your needs.
- Why this job: Be a key player in enhancing customer satisfaction and driving innovation in identity management.
- Qualifications: 5+ years in IT, with 1-2 years as a Technical Account Manager or similar role required.
- Other info: Okta values diverse perspectives and is committed to equal opportunity employment.
The predicted salary is between 36000 - 60000 £ per year.
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences.
The Team:
Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta’s worldwide growth by educating existing customers and ensuring they are happy and successful.
The Opportunity:
A Technical Account Manager (TAM) specializing in enterprise identity and Okta’s Workforce Identity Cloud (WIC) and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value.
What you’ll do:
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers and key customer stakeholders
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
What you’ll bring to the role
- 5+ years of total experience in information technology, with at least 1-2 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Working proficiency in the following core IAM areas:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Familiarity with IAM solution providers is strongly desired.
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, Solution Engineering or similar role
- Understanding of identity and surrounding technologies.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from an IT Admin to a CIO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
What you can look forward to as a Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
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Technical Account Manager employer: Okta, Inc.
Contact Detail:
Okta, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with Okta's products and services, especially the Workforce Identity Cloud. Understanding how these solutions translate to business value will help you engage effectively with customers and demonstrate your expertise.
✨Tip Number 2
Build strong relationships with Customer Success Managers. Collaborating closely with them will not only enhance your understanding of customer needs but also position you as a trusted technical counterpart in addressing their challenges.
✨Tip Number 3
Stay updated on the latest trends and best practices in identity and access management (IAM). This knowledge will empower you to provide strategic guidance to customers and recommend innovative solutions that align with their goals.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully managed customer relationships and escalations. Highlighting your experience in similar roles will showcase your ability to drive customer satisfaction and retention.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Technical Account Manager at Okta. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in information technology, especially any hands-on roles as a Technical Account Manager or similar positions in the IAM space. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that showcase your ability to communicate effectively with various stakeholders, from IT admins to C-level executives.
Express Your Passion for Learning: Okta values lifelong learners. In your application, convey your enthusiasm for continuous learning and how your unique experiences can contribute to the team’s growth and innovation.
How to prepare for a job interview at Okta, Inc.
✨Understand Okta's Identity Solutions
Before the interview, make sure you have a solid understanding of Okta's Workforce Identity Cloud and its features. Familiarize yourself with how these solutions can enhance security and drive business value for customers.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with identity federation protocols like SAML 2.0 and OAuth. Highlight specific scenarios where you've successfully implemented these technologies in previous roles.
✨Demonstrate Customer-Centric Thinking
During the interview, emphasize your ability to build strong relationships with customers. Share examples of how you've earned trust and provided strategic guidance to help clients achieve their goals.
✨Communicate Clearly and Effectively
Since the role requires interaction with various stakeholders, practice articulating complex technical concepts in simple terms. Be ready to explain how you would communicate goals and expectations to both IT admins and C-level executives.
