Monzo is seeking a Senior Service Analyst on a 12-month fixed-term contract to optimize customer operations through data-driven insights. You will own datasets, build Looker dashboards, and deliver MI that guides staffing and incident responses, reporting to the WFM Service Manager.
You’ll automate processes, perform root-cause analysis, and partner with global teams to align service delivery with business goals while on-call duties and occasional weekend work support critical projects.
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