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- Tasks: Manage relationships with clinic partners and ensure their success in using our services.
- Company: Join a forward-thinking health tech company dedicated to improving patient care.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work autonomously in a dynamic environment with a focus on collaboration.
- Why this job: Make a real difference in healthcare by supporting clinics and enhancing patient experiences.
- Qualifications: Experience in healthcare or health tech, strong organisational and problem-solving skills.
The predicted salary is between 50000 - 70000 £ per year.
The Clinic Partnership Manager is the primary relationship owner for OKKO Health’s USA clinic partners. This role is externally focused – responsible for onboarding new clinics, managing ongoing account relationships, driving customer satisfaction, and identifying expansion opportunities across the ophthalmology and optometry clinic base. This role ensures every clinic partner has a seamless, high-quality experience from contract signature through to long-term success, acting as the single point of contact for clinician‑facing queries, onboarding coordination, and commercial support. The Clinic Partnership Manager works closely with the Operations Associate but operates on the opposite side of a clear boundary: this role owns the clinic relationship and customer experience; the Operations Associate owns the back‑end operational machinery and third‑party service provider oversight.
Duties and Responsibilities
- Clinic Onboarding able to interact professionally with clinicians, practice managers, and internal teams
- Commercial awareness: Comfortable discussing pricing, billing, and commercial value with customers
- Organisational skills: Ability to manage multiple clinic relationships simultaneously without letting anything slip
- Problem‑solving: Proactive identification of customer issues and implementation of practical solutions
- Independence: Self‑motivated and able to work autonomously with minimal supervision
- Adaptability: Comfortable with ambiguity and changing priorities in a scale‑up environment
Desirable
- Experience in healthcare, healthtech, MedTech, or regulated industries
- Familiarity with USA healthcare operations, insurance billing, or remote patient monitoring
- Working knowledge of HubSpot CRM, Zendesk, or similar platforms
- Understanding of US ophthalmology/optometry practice structures and RPM reimbursement
- Experience supporting SaaS or B2B2C business models
Personal Attributes
- Relationship‑driven with a natural inclination to help customers succeed
- Proactive and takes ownership of the clinic experience
- Collaborative team player with strong stakeholder management skills
- Resilient and maintains composure under pressure
- Commitment to OKKO Health’s mission of improving patient care
- Creative with a growth mindset and eagerness to learn
Working Conditions
USA based – requires significant overlap with US clinic business hours (Eastern and Pacific time zones) and requires travel to clinics across the USA.
Clinic Partnership Manager (Remote) employer: OKKO Health
Contact Detail:
OKKO Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Partnership Manager (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and healthtech sectors. Attend industry events or webinars to meet potential employers and learn more about the clinic landscape.
✨Tip Number 2
Show off your problem-solving skills! When you get the chance to chat with hiring managers, share examples of how you've tackled challenges in previous roles. This will highlight your proactive approach and adaptability.
✨Tip Number 3
Be ready to discuss commercial awareness! Brush up on pricing and billing topics relevant to the role. This will help you engage in meaningful conversations with potential employers about the value you can bring to their clinic partners.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at OKKO Health. Make sure to tailor your application to showcase your relationship-driven mindset and commitment to improving patient care.
We think you need these skills to ace Clinic Partnership Manager (Remote)
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for the healthcare sector shine through. We want to see how your experiences align with our mission of improving patient care, so don’t hold back on sharing your story!
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinic Partnership Manager role. Highlight relevant experiences, especially in managing relationships and problem-solving in a healthcare context. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences are easy to spot. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at OKKO Health
✨Know Your Clinics
Before the interview, do your homework on the clinics you'll be managing. Understand their needs, challenges, and how OKKO Health can provide value. This will show your commitment and help you build rapport with the interviewers.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified issues and implemented solutions in previous roles. This is crucial for a Clinic Partnership Manager, as you'll need to demonstrate your proactive approach to customer satisfaction.
✨Master the Commercial Talk
Brush up on your knowledge of pricing, billing, and commercial value discussions. Being comfortable with these topics will help you stand out, as this role requires you to engage in meaningful conversations about the financial aspects of clinic partnerships.
✨Demonstrate Adaptability
Prepare to share experiences where you've successfully navigated changing priorities or ambiguity. The ability to adapt is key in a scale-up environment, and showing that you're resilient under pressure will resonate well with the interviewers.