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- Tasks: Join our Guest Service Team to provide top-notch service and create memorable experiences for our guests.
- Company: The Golf Club at Newcastle is a premier golf and event destination with stunning views and first-class amenities.
- Benefits: Enjoy free golf, meal discounts, flexible hours, and a 401K with company match.
- Why this job: Be part of a vibrant team in a beautiful setting, enhancing guest experiences while developing your skills.
- Qualifications: Must have a high school diploma or equivalent and experience in customer service; strong communication skills are essential.
- Other info: Work outdoors in a dynamic environment, with opportunities for overtime and growth.
As a member of the Guest Service Team at The Golf Club at Newcastle, you will be responsible for ensuring exceptional, first-class service for our guests. You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- The Guest Service professional will provide exceptional service in the following positions:
- Practice Facility Host
- First Tee Host
- Player Assistant
QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:
- Ability to work well under pressure and balance multiple priorities and assignments.
- Must be highly service focused with a desire to engage with guests.
- Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment.
- Must be comfortable working in a fast-paced environment where continuous improvement is expected.
- Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
- High school diploma or G.E.D. or two years experience in a similar customer service environment.
- Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
- Ability to legibly write the names of guests and type them out on the keyboard.
- Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.
WORK ENVIRONMENT:
- Lifts, reaches, bends, twists, pushes, pulls, squats, grasps, and uses arm-hand coordination on a consistent basis.
- Ability to lift 50 pounds occasionally.
- Work weekends and holidays, mornings, and evenings as business demands.
- Stand for up to four hours.
- May include outdoor work and exposure to related weather conditions including sunshine, wind, rain, and warm & cool temperatures.
COMPENSATION DETAILS:
- Offered rate of pay range: $16.66 - $16.66 per hour
- Eligible for overtime
BENEFITS AND PERKS:
- Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
- 50% discount on shift meals
- 25% discount for you and up to four guests (not including alcoholic beverages)
- Flexible work environment
- 401K with company match
- Team Member Referral Program participation and more!
Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.
The Golf Club at Newcastle features 36 holes of championship golf, framed by stunning, panoramic views of Lake Washington, Mt. Rainier, the Olympic and Cascade Mountains, and the Seattle skyline. The breathtaking scenery is complemented by a spectacular 44,000 square foot clubhouse and extensive, year-round practice facilities.
Guest Services (Seasonal) employer: Oki Golf
Contact Detail:
Oki Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services (Seasonal)
✨Tip Number 1
Familiarise yourself with the golf club's offerings and services. Knowing the ins and outs of the facilities will help you engage confidently with guests and provide them with tailored recommendations.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to articulate information clearly and warmly will enhance guest interactions and demonstrate your service focus.
✨Tip Number 3
Show enthusiasm for the role by being proactive in your approach. Anticipate guest needs and be ready to assist before they even ask, which will set you apart as a top candidate.
✨Tip Number 4
Network with current employees or visit the golf club to get a feel for the environment. This can provide valuable insights into the team culture and expectations, making you a more informed applicant.
We think you need these skills to ace Guest Services (Seasonal)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Guest Services position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your passion for customer service and your ability to engage with guests. Mention specific examples from your past experiences that demonstrate your proactive approach and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include details about how you handled guest interactions, maintained a clean environment, and worked under pressure, as these are key aspects of the role.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a guest-facing role.
How to prepare for a job interview at Oki Golf
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Guest Services professional. Understand the importance of providing exceptional service and how to engage with guests proactively. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled guest inquiries or complaints. Highlight your ability to remain calm under pressure and your commitment to ensuring a positive guest experience.
✨Dress the Part
Since the role requires a clean and orderly appearance, make sure to dress appropriately for the interview. A smart, professional outfit will not only make a good impression but also show that you understand the importance of presentation in the hospitality industry.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and daily operations at The Golf Club at Newcastle. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
