At a Glance
- Tasks: Lead a high-performing engineering team to deliver innovative lift solutions.
- Company: Join KONE, a global leader in the elevator and escalator industry.
- Benefits: Enjoy competitive salary, hybrid working, and extensive health benefits.
- Other info: Foster a culture of innovation and continuous improvement in a collaborative environment.
- Why this job: Shape the future of engineering while making a real impact on customer satisfaction.
- Qualifications: Proven leadership experience and exceptional communication skills required.
The predicted salary is between 56700 - 69300 £ per year.
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
- Strategic & Operational Excellence
- Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
- Drive continuous process improvements and implement best practices to enhance efficiency and quality.
- Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
- Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
- Innovation & Technical Leadership
- Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
- Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
- Ensure compliance with engineering policies, safety standards, and local codes.
- Promote collaborative relationships across departments to drive shared success.
- Performance & Results
- Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
- Manage costing strategies to ensure cost-effective and competitive solutions.
- Deliver high-quality inputs for sourcing and supply chain planning.
- Provide expert insights to support sourcing strategies and supply chain optimization.
- Client & Stakeholder Engagement
- Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
- Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
- Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
- Leadership & Team Development
- Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
- Set clear development roadmaps for the team, aligning skills and performance with business targets.
- Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
- Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
- Foster a culture of accountability, innovation, and continuous improvement.
- Empower individuals to reach their full potential and contribute to team success.
Skills & Experience
- Proven leadership experience managing teams in complex project environments.
- Exceptional stakeholder management and communication skills.
- Proficiency in Microsoft Office, SAP, and data analysis tools.
- Analytical mindset with a passion for solving complex problems and driving results.
- Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
- Deep understanding of engineering principles and project cost management.
- Excellent problem-solving and analytical thinking.
- Strong verbal and written communication skills.
What KONE can offer
- We offer a competitive salary
- 25 days + Bank Holidays + 1 paid Volunteering Day
- Company Pension Scheme
- Private Medical Insurance
- Quarterly Commission
- EV Car PDI
- Dental Insurance
- Gymflex Membership
- Life/Partner Assurance & Critical Illness Insurance
- KONE Discounts
- Cycle to Work Scheme
- Long Service Awards
- 24/7 GP Support & Wellbeing Access
- Employee Assistance Programme
- Hybrid Working and Career Development Opportunities to support and help you achieve your goals
About KONE
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Company Overview
At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
Customer Solutions Engineering (CSE) Manager employer: OKB KONE plc
KONE is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package including private medical insurance and a generous holiday allowance. Our collaborative work culture fosters strong relationships among team members and clients alike, ensuring that as a National Accounts Project Manager, you will thrive in a supportive environment while managing impactful projects in the dynamic sectors of retail, hotel, and leisure. With opportunities for professional development and a commitment to work-life balance through hybrid working options, KONE stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineering (CSE) Manager
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Customer Solutions Engineering (CSE) Manager role you’re after at OKB KONE plc.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at OKB KONE plc a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at OKB KONE plc.
✨Apply Through Company Websites
When you spot a role like Customer Solutions Engineering (CSE) Manager at OKB KONE plc, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Customer Solutions Engineering (CSE) Manager
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Customer Solutions Engineering (CSE) Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at OKB KONE plc a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to OKB KONE plc specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at OKB KONE plc
✨Brush Up on Core Engineering Principles
Before heading into the interview with OKB KONE plc, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like OKB KONE plc want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
