At a Glance
- Tasks: Support customers by addressing inquiries and resolving issues in a professional manner.
- Company: Join Okarno, part of Saint-Gobain, a leader in sustainable construction solutions.
- Benefits: Enjoy competitive salary, annual bonus, pension, and flexible hybrid working.
- Other info: Dynamic team environment with opportunities for career progression.
- Why this job: Make a real impact by providing first-class customer experiences and support.
- Qualifications: Customer-focused with excellent communication and organisational skills.
The predicted salary is between 26775 - 30000 £ per year.
At Okarno we're looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington site.
This Customer Service Advisor will be a part of the Value Chain team at Okarno, which is famous for delivering exceptional service and support to our valued customers.
Okarno is part of Saint-Gobain UK & Ireland and is a leading distributor of some of the UK's most trusted construction products.
At Okarno, we're proud of our heritage and excited about what's ahead.
Our journey spans generations, but our focus remains firmly on delivering smarter, more sustainable solutions for tomorrow's construction needs.
This role will be fully office based whilst training, then once you are up to speed our hybrid model of work will then come into effect, working two days in the office and three days from home on a rotating basis.
As well as a competitive salary, you'll be eligible for our annual bonus, pension, and lots of other benefits too.
What we're looking for
- We need a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload.
- Excellent written and verbal communication skills including listening and questioning.
- Excellent organisational skills and the ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment.
- A natural desire to help people and provide a first-class customer experience at all times.
- An enthusiastic approach to work and a positive attitude.
- Driven to seek improvements in the way that we work, to suggest new ideas and to influence colleagues to help implement new initiatives
- SAP and Salesforce experience would be advantageous but not essential as we're happy to upskill the right candidate
What you'll be doing
- Customer Service Advisors ensure customer satisfaction and retention by addressing inquiries, resolving issues, and providing information in a professional and efficient manner.
You'll take and amend orders whether via EDI, emailed or over the phone.
You'll be the first point of contact for customer service queries including stock availability, product information, bespoke orders, recycling schemes, account management for specific customers, support with our website, social media, delivery updates and any other customer service requests.
It's a truly interesting and varied role, and as you become fully conversant with all things Okarno, you'll have the opportunity progress through our customer service pathway and increase your earning potential.
- Providing up to date information about customer orders, delivery leadtimes, and despatch information.
- Processing and managing a range of different types of orders
- Proactively managing the customer order book to meet our company despatch forecasts and our customers' needs.
- Liaising with production planners and logistics teams to ensure that leadtimes are as close as possible to customer requirements and that all delivery requirements are understood and well communicated between all parties.
- Liaising with credit control functions to ensure that any potential credit issues are understood.
Are Okarno and Saint-Gobain inclusive employers?
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'.
We play a part in improving daily life through high-performance solutions.
From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.
So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we're always open to new ways of working.
Everyone has different needs and commitments.
We'll happily discuss any need you might have for this role.
Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.
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Customer Service Advisor in Nottingham employer: Okarno
Okarno is an exceptional employer that values flexibility and career growth, making it an ideal place for professionals looking to thrive in the sales sector. With a supportive work culture that encourages collaboration and innovation, employees enjoy the benefits of flexible working hours and opportunities for advancement within the dynamic South West region. Join us to be part of a team that prioritises your development while driving success in the builders' merchant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Okarno. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Okarno before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Okarno:Your cover letter is your chance to shine! Tell us why you want to work at Okarno specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Okarno!
How to prepare for a job interview at Okarno
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
