Operations Officer

Operations Officer (Donation Management & Communications) Kevin Bell Repatriation Trust (KBRT) Location: Unit 7 Whitegates Business Park, Newry, Co. Down, BT35 6UA Hours: 35 hours per week, full time Salary: £31,537£33,699 (NJC Scale 6) Reports to: Head of Operations The Kevin Bell Repatriation Trust (KBRT) supports bereaved families across the island of Ireland by repatriating the bodies of loved ones who have died abroad in sudden or tragic circumstances. We are looking for an Operations Officer to manage donations and supporter relationships, communicate the impact of our work, and help our team to provide compassionate support to bereaved families. The role You will be a first point of contact for donors and supporters, record and acknowledge donations, maintain accurate records, and support fundraising activities and events. You will create sensitive, engaging content for our website and social media, respond to media enquiries, and help to promote the KBRT brand. You will also assist with repatriations, including contact with families and partner organisations, and support the Trusts financial and administrative work. This role calls for care, compassion and sound judgement when handling sensitive information. Essential criteria Applicants must have: A degree or other third level qualification. At least two years experience that includes all of the following: Providing high levels of donor or customer care in a charitable, fundraising, events or customer service setting. Managing complex and/or sensitive issues effectively. Creating website and social media content to communicate impact and increase engagement. Building and maintaining relationships with external stakeholders. Excellent communication and interpersonal skills. Strong organisation and planning skills, with the ability to prioritise work and meet deadlines. Close attention to detail and financial accuracy. The ability to handle complex or sensitive issues with empathy, compassion, confidentiality and sound judgement. The ability to work effectively and flexibly as part of a team. Strong IT skills, including proficiency in Microsoft Office. A full driving licence and access to a vehicle. Experience in a charity, fundraising or events, online fundraising platforms, media or public communications, or financial management and bookkeeping would be an advantage. Out of hours cover Staff currently share a rota to monitor urgent calls and emails outside core hours. Current monitoring hours are 4.30 pm9.00 pm Monday to Friday and 10.00 am8.00 pm Saturday and Sunday. Staff currently receive an additional allowance for contributing to the rota. This service is currently being trialled and may change. Closing date: 16th October 2026 How to apply: Please apply using the link here; you may also contact Conor MacNamara (WhatsApp / email / phone) to arrange confidential discussion. KBRT welcomes applications from suitably qualified candidates. If you need a reasonable adjustment to take part in the recruitment process, please contact Conor MacNamara. Benefits: Contact Conor for a full description TPBN1_NI