At a Glance
- Tasks: Respond to alarms and coordinate emergency services to ensure worker safety.
- Company: Peoplesafe, the world's largest provider of workforce safety services.
- Benefits: Flexible part-time hours, valuable experience in emergency response, and a supportive team environment.
- Other info: Join a dynamic team dedicated to innovation in safety technology.
- Why this job: Make a real difference by safeguarding lives and supporting vulnerable workers.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 28000 - 35000 £ per year.
Peoplesafe is the largest provider of workforce safety services in the world. Over the last 25 years, we have successfully developed a technology platform that gets emergency help to anyone, wherever they are and whenever they need it.
As an ARC Shift Controller, you will play a crucial role in safeguarding lives by providing rapid, accurate, and effective telephone response to alarms raised by vulnerable workers. Working in our Alarm Receiving Centre (ARC), you will assess incoming incidents, determine appropriate actions, and coordinate with emergency services where necessary—all while maintaining professionalism and composure under pressure.
Key Responsibilities- Respond to incoming alarms promptly and within defined service levels.
- Assess and verify alarm situations, determining whether escalation to emergency services is necessary.
- Initiate outbound calls to users or emergency contacts to gather additional information.
- Accurately document all actions taken during each incident.
- Communicate clear, comprehensive, and accurate details to emergency services or other relevant parties.
- Identify and report any issues with systems or customer profiles to the Customer Support Admin team.
- Maintain up-to-date knowledge of Peoplesafe procedures and comply with all operational standards.
Alarm Receiving Centre Day Controller (Part Time) in London employer: Okaloneworker
Peoplesafe is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As part of our Alarm Receiving Centre team, you will benefit from flexible part-time hours, comprehensive training, and the opportunity to make a meaningful impact by safeguarding vulnerable workers. Join us in a role that not only enhances your skills but also contributes to a vital mission of safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Receiving Centre Day Controller (Part Time) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Okaloneworker and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Okaloneworker and let us see your personality shine through!
We think you need these skills to ace Alarm Receiving Centre Day Controller (Part Time) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Okaloneworker.
Get Familiar with Our Brand:Before applying, take some time to learn about Okaloneworker and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Okaloneworker
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Okaloneworker.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Okaloneworker will surely appreciate.
