Alarm Receiving Centre Day Controller (Part Time)
Peoplesafe is the largest provider of workforce safety services in the world. Over the last 25 years, we have successfully developed a technology platform that gets emergency help to anyone, wherever they are and whenever they need it.
As an ARC Shift Controller, you will play a crucial role in safeguarding lives by providing rapid, accurate, and effective telephone response to alarms raised by vulnerable workers. Working in our Alarm Receiving Centre (ARC), you will assess incoming incidents, determine appropriate actions, and coordinate with emergency services where necessary—all while maintaining professionalism and composure under pressure.
Key Responsibilities
- Respond to incoming alarms promptly and within defined service levels.
- Assess and verify alarm situations, determining whether escalation to emergency services is necessary.
- Initiate outbound calls to users or emergency contacts to gather additional information.
- Accurately document all actions taken during each incident.
- Communicate clear, comprehensive, and accurate details to emergency services or other relevant parties.
- Identify and report any issues with systems or customer profiles to the Customer Support Admin team.
- Maintain up-to-date knowledge of Peoplesafe procedures and comply with all operational standards.
